Production Support Engineer

As a key member of the UK Production Engineering support team, you'll play a vital role in ensuring the smooth operation of Sky's television production facilities. From maintaining graphics systems and managing data workflows to troubleshooting complex video and audio issues, you'll be at the heart of our live and post-production environments. Supporting flagship channels such as Sky News, Sky Sports News, and major sporting productions, you'll combine technical expertise with proactive problem-solving to keep broadcasts running seamlessly. What you'll do Provide reactive first line support to Sky's TV Production, Graphics and Post Production Failities, such as Sky News, Sky Sports News, F1, Football, Cricket, EFL, Golf, Tennis, Racing, Netball, Rugby and many other key productions Work a regular shift pattern Provide reactive, logical, and methodical fault finding to a broad variety of faults found across a large Television Production & Post Production facility Create & update tickets for every task, working these through to resolution Learn and grow on the job, getting involved in traditional broadcast solutions but also having a keen eye on the future of broadcasting Perform proactive maintenance, monitoring and support of on-premises hardware and cloud-based infrastructure, software applications, and associated broadcast technology systems What you'll bring: Essential Criteria: A degree or equivalent qualification in Broadcast Engineering, Media Technologies, or similar. A strong understanding of the technical elements of a broadcast tv chain - encompassing both older traditional and more modern IP, Cloud, Software solutions. Previous experience working in a support role within Broadcast Production Engineering A highly effective, positive, and influential communication style; demonstration of excellent people skills, communication skills, and coaching Understanding and experience working with Broadcast IP standards and implementation including SMPTE 2022, SMPTE 2110, AoIP (AES67) and PTP Competency with IT and computer networking A structured and analytical mindset when diagnosing both hardware and software technical problems through logical reasoning and systematic troubleshooting Desirable Criteria: Knowledge of graphics systems (VizRT suite, Chyron, AR, VR would be desirable) Proven experience with Log interrogation Working standard broadcast systems such as Calrec Audio, Riedel Comms, Grass Valley routers and Vision Mixers, BNCS / Cerebrum control systems, EVS Replay systems, Ross Automation systems, AWS / Cloud infrastructure, Editing systems (Avid, Adobe, Quantel).