Homeless Night Support Worker

JOB DESCRIPTION

Post: Night Support Worker

Reporting to: Service Manager

Line Management Responsibility: Security Team at HH and TP plus volunteers on shift

Hours per week: Friday night to Sat Morning 7pm – 8am but may be required to work other nights when cover is needed.

Salary/ Hourly rate: £14.50 per hour

Overall purpose of the job

To manage practical aspects of the running of The Hub when on shift including monitoring the other properties via CCTV.

To assess the needs of homeless individuals approaching CHESS for support and help the team identify suitable applicants.

To manage entry, exit and risk for service users in the Shelter.

To link/ refer clients to appropriate specialist services outside of CHESS.

Handle enquiries and incidents from other CHESS accommodation and escalate if required.

Main duties & responsibilities

· To take responsibility for the practical running of the shelter when on shift and provide an effective handover to day staff.

· Hourly checks of the interior building and reporting any untoward behaviour.

· To manage entry, exit and risk for service users in the Shelter. This may involve breathalyser readings and handling difficult situations.

· Be a support for other CHESS sites, checking the CCTV throughout the night and being available if another site needs your support.

· To identify areas of need and ensure clients are referred/accessing appropriate help.

· If required undertake room checks and ensure health and safety measures are maintained in the facility for smooth and safe operations.

· To assist with practical aspects of CHESS accommodation operations including washing, sanitising and moves inside CHESS as necessary. This may involve lifting.

· To adhere to the code of conduct and policies set out by CHESS to ensure the safe provision of services to single Homeless people in Essex.

· Engage with the residents during the shift, facilitating groupwork/ activities in the evenings.

· To offer support to the residents within CHESS properties when required/ needed.

· Undertake support work during the shift. Liaising with the day staff as required.

· To work alongside, engage and direct volunteers .

· Engage with external partners both off and onsite .

· To be flexible to take on other shifts to cover other staff leave.

· Attend to all administrative duties related to the post.

· This list is not exhaustive and may include other duties.

· Take responsibility for personal training, development and attend appropriate supervision & training sessions.

· At all times have a strong awareness and understanding of CHESS’ policies, including health & safety, equal opportunities, diversity & inclusion, data protection and processing and volunteering.

CHESS is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

CHESS is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

This job description is a general outline of the duties and responsibilities of the post holder and may be amended by CHESS Homeless as the service develops and the expectations of the role change. The post holder may be required to undertake other duties as may reasonably be required from time to time.

Person Specification

Essential

· A proactive, solution focused attitude

· Self-motivated and self-disciplined

· Tenacity and an innovative attitude

· Must have good interpersonal/communication skills and be able to work within a team.

· Able to deal with challenging behaviour in a calm manner.

· Establishing trust and building a good rapport with service users, including the ability to identify and raise concerns regarding safeguarding.

· Understanding of or experience of working face to face with vulnerable people.

· Ability to assess clients risks and needs and produce support pathways and plans.

· Competent at working with Microsoft Office, particularly Word, Excel and Outlook

· Good knowledge of voluntary sector services and statutory rights of homeless people

· Ability to accurately record data.

· Networking and developing relationships with community agencies.

· Knowledge of health and safety requirement

· Ability to travel between CHESS sites

Desirable

· Previous charity experience and working with volunteers.

Job Type: Permanent

Pay: £14.50 per hour

Benefits:

• Health & wellbeing programme
• On-site parking

Work Location: In person