Service control coordinator

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.  

Where will you be working? 

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.  

We deliver full network cycle services for fixed, private and mobile operators.  

This role is in our Fixed networks team, our team is responsible for providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks across the Group. Want to come and be a part of it?  

What will you be doing?

You’ll review and prepare job packs—such as shutdowns and client designs—highlighting critical flags like zones of interest and producing utility prints. Responsibilities include assessing permit needs, securing site access, and confirming job completion with relevant authorities. You’ll review system-produced programming and schedules, ensuring all operational and commercial targets are met. Proactive jeopardy management is essential, including adherence to SLAs, communication with clients, and escalation handling. You’ll manage contract administration, cancellations, and date changes, support risk identification and mitigation, and help align our supply chain and operations with process governance standards.

What you’ll bring

You possess excellent organisation and a sharp eye for detail, thriving in fast-paced settings with strong verbal and written communication. Adept at multitasking and prioritising, you remain calm under pressure, and bring accuracy to data and numbers. Resourceful and customer-focused, you work well both independently and within a team. With solid experience in scheduling, rostering or office admin, you’re skilled in Excel, Outlook, and ideally CRM/ERP tools.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;  

• Matched or contributory pension scheme  

• Online GP service, 24 hours a day, 365 days a year

• Employee assistance programme 

• My Rewards portal, access to 1000’s of retail discounts   

• Life assurance  

• Cycle to work, salary finance and give as you earn schemes  

• Enhanced maternity, paternity leave and adoption leave 

• Reward and recognition scheme  
• Recommend a friend – get rewarded for introducing people to us! 

In addition, this role offers

• Discretionary bonus scheme  

• 25 days annual leave plus bank holidays   
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more

About us 

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.  

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. 

• We’re  responsible  and go further for our people, clients, communities and the planet 

• We’re  open and seek new and better ways of exceeding expectations 

• We’re  together  and as one team; the whole is greater than the sum of the parts 

• We’re  ambitious  and embrace opportunity, to lead essential infrastructure services for life 

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. 

It’s an exceptional time to be a part of M Group.