Event & Training Co-ordinator Apprentice

Summary

To coordinate all training course programmes and assist with the planning and running of events when required.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, between 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 20 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Training & Course Coordination: Maintain an 18-month rolling calendar, source new courses, and ensure high standards across all training sessions
• Event Support: Assist with planning, administration, and on-the-day running of events and forums
• Delegate & Course Administration: Handle bookings, send joining instructions (10+ days before), issue certificates, and manage changes or enquiries
• Venue & Supplier Liaison: Book rooms, order catering, and coordinate with venues, trainers, and suppliers
• Course Materials & Logistics: Produce accurate handouts, raise purchase orders, and manage logistics on training days
• Finance & Reporting: Maintain monthly spreadsheets, provide financial forecasts, and process invoices
• Customer Service: Respond to enquiries, maintain client records, and follow up within 2 days for best practice
• Marketing & Promotion: Collaborate on mailshots, update CRM and website, and support marketing follow-ups
• Room Hire Management: Administer and manage bookings, setup, and onsite coordination
• Membership & Event Assistance: Support the Membership Team and Chamber events when needed
• Site & Supplies Oversight: Ensure both sites are stocked with necessary materials and greet visitors
• Meetings & Compliance: Attend internal meetings and support weekly health and safety checks, including fire alarm testing
• External Liaison: Register candidates and communicate with awarding bodies (e.g. BCC, CPD)

Where you'll work

TREVITHICK HOUSE
STAFFORD PARK 4
TELFORD
TF3 3BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprenticeship Standard
• Apprenticeships include time away from work for specialist training
• You’ll study to gain professional knowledge and skills

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Creative
• Initiative