Operations Director - Healthcare FM

Operations Director – Healthcare

Hybrid 

Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UK’s most vital sectors.

About the Role

You’ll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success.

Your focus will be on retention, performance, and growth —building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region.

This role demands a balance of strategic oversight and operational visibility—you’ll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service.

Key Responsibilities

Client & Contract Leadership

• Strengthen long-term client partnerships through exceptional service delivery and retention strategies.

• Drive operational excellence and continuous improvement across all contracts.

• Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities.

People & Performance Leadership

• Inspire, develop, and empower multi-site teams to deliver outstanding results.

• Build a culture of accountability, wellbeing, and inclusion.

• Lead through change with clarity, confidence, and empathy.

Commercial & Financial Delivery

• Own full P&L responsibility across multiple contracts.

• Drive margin improvement, cost efficiency, and sustainable growth.

• Use data, insight, and performance metrics to shape strategy and decision-making.

Operational Excellence

• Champion safety, compliance, and patient experience as non-negotiables.

• Embed innovation and technology to enhance service delivery and reporting.

• Ensure full regulatory and contractual compliance at all times.

What You’ll Bring

• Proven success managing multi-site, multi-stakeholder operations—ideally within healthcare, facilities, or complex service environments.

• A demonstrable track record in contract retention, performance improvement, and client satisfaction.

• Strong commercial acumen with the ability to interpret data and deliver results.

• Inspirational leadership style—strategic, people-first, and performance-driven.

• Exceptional communication, negotiation, and relationship-building skills.

Why Join Us?

• Competitve package with performance-linked benefits.

• A values-led organisation committed to quality, inclusion, and innovation in healthcare.

• Hybrid working with autonomy and trust.

• The opportunity to shape service delivery that directly impacts lives.

Ready to lead with purpose and performance?
now to take ownership of a major healthcare operations portfolio—and help deliver the standard of excellence every patient and client deserves.