Apprentice Medical Secretary

Summary

This vacancy is for an Apprentice Business Administrator based in Accrington.

The successful applicant will have the opportunity to undertake valuable work experience dealing internal and external customers with whilst gaining on the job qualifications.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Secretarial Duties:

• Type letters, reports and other documents as required by the partners, Practice manager and other team members
• Create referrals and basic TWIMC letters from patient notes
• Liaise with hospital and community departments regarding patient care, appointments, etc.
• Process all referrals and forward to appropriate departments
• Ensure telephone enquiries are dealt with in a courteous and timely manner and take messages as appropriate
• Manage all insurance forms, medical reports, benefit forms, private medicals and other non-NHS funded work
• Invoice for non NHS funded work and maintain log
• Maintain and action referrals database on E-referral service, including referrer action required list and awaiting booking and acceptance list
• Monitor advice and guidance requests
• Co-ordinate issue of death certificates and cremation paperwork
• Co-ordinate and liaise with cemetery office for medical referee cremation paperwork
• Co-ordinate and liaise with patient relatives, Gp?s, coroner?s office the MES service for death certificate paperwork
• Provide safeguarding admin support to safeguarding leads
• Take notes and attendance log at Practice meetings when required
• Undertake photocopying / filing as required

Administration Duties:

• Action tasks as required
• Maintain audit data regarding hospital DNAs
• Monitor progress of 2 week cancer referrals and weekly audit
• Participate in providing holiday / sickness cover for scanning, and other admin or reception duties as required

Where you'll work

ACCRINGTON PALS
PRIMARY CARE CENTRE
1 PARADISE STREET
ACCRINGTON
BB5 2EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAINING 2000 LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade Grade 4/C or above)
• Maths (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills