Insurance Admin Apprentice

Summary

Kennett Insurance & Risk Management is seeking an Insurance Admin Apprentice to join its growing team. This opportunity is ideal for someone who is motivated, driven and hardworking who wants to begin a rewarding career within the insurance industry.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm.

35 hours a week

Start date

Tuesday 7 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Supporting the team in delivering professional insurance advice and outstanding service to clients
• Working closely with Client Directors and colleagues to provide clients with relevant product information, helping them make informed decisions
• Assisting with the administration and management of policy events, ensuring all processes are completed accurately and compliantly
• Building and maintaining positive relationships with clients while delivering excellent customer service
• Learning how to identify and manage potential issues, minimise risks, and recognise opportunities for business growth
• Developing industry knowledge and gaining hands-on experience through a variety of projects, both independently and as part of a team
• Providing general administrative support to ensure the smooth running of client accounts and internal processes

Where you'll work

OWEN AVENUE
PRIORY PARK WEST
HESSLE
HU13 9PD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The Level 3 Apprenticeship in Business Administration includes:

• Level 3 Apprenticeship in Business Administration
• Level 2 Functional Skills in mathematics (if applicable)
• Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed).

Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative