Business Analyst

We’re pushing the boundaries of Insurance Technology

INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US.

INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Delivery team is at the forefront of our growth plans.

Follow us to learn more:  Instanda.com |  LinkedIn |  Twitter |  YouTube

The Role

We are looking for a dynamic and driven Business Analyst with a flexible approach who would be responsible for gathering , documenting and elaborating requirements for both client facing and internal development projects and providing client support for the INSTANDA platform. The ideal candidate should have an analytical mindset and excellent communication skills, to ensure the smooth delivery of our solution to our clients. The position is perfect for someone who wants to experience working for a scaling tech company and be instrumental in helping our business thrive.

Whilst this is a client facing role, you will be expected to develop a comprehensive understanding of the INSTANDA platform as you will be a conduit between clients and developers.

This is a UK based role, primarily remote working with travel required to our London Office for monthly team meetings. This role will require occasional travel to client sites in other parts of the UK and overseas.

What you will do

• Full immersion on INSTANDA platform: your success in this role is directly correlated to learning, understanding and developing substantial knowledge of it.
• Conduct interviews and workshops with our clients and stakeholders to clarify requirements.
• Effectively capture, understand, define and document functional and non-functional business requirements that gather the clients' key criteria and technical requirements, and align these to our commercial and technical considerations.
• Support the creation of requirements artefacts, including process maps, user journeys, use cases, acceptance criteria, and other supporting documentation.
• Partner with our service delivery and engineering teams to support design and sign off potential new functionalities
• Support the UAT process of the INSTANDA configuration and of new functionalities.
• Take a hands-on approach to troubleshooting.
• Adhere to INSTANDA’s information security policies, guidelines, and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.
• Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
• Contribute to a culture of security awareness within the company.

Requirements

Essential:

• A minimum of 2+ years’ experience working as a Business Analyst, preferably within a technology-led or SaaS environment.
• Proven experience within the insurance domain, with a strong understanding of insurance products, processes, and regulatory considerations.
• Demonstrable experience working across the end-to-end software development lifecycle, from requirements gathering and discovery through to delivery, testing, and post-implementation support.
• Experience collaborating closely with cross-functional development teams (including Product Owners, Developers, Testers, and Architects) as well as engaging directly with external clients and partners.
• Demonstrated experience using Jira or equivalent tools to create, refine, and manage user stories, ensuring clear, well-structured requirements that support effective delivery and collaboration across stakeholders.
• Strong stakeholder management skills, with the ability to build effective relationships, manage expectations, and communicate complex information to both technical and non-technical audiences.
• Solid experience working within Agile delivery environments, including Scrum and sprint-based delivery.
• Proven ability in process and systems analysis, translating business requirements into clear, well-defined user stories, acceptance criteria, and supporting artefacts for inclusion in sprint backlogs.
• Ability to produce clear, concise, and well-structured documentation, such as process maps, user journeys, user flows, and requirements documents, to support successful client delivery and internal alignment.
• Confident and effective communicator, comfortable presenting and facilitating discussions with clients, partner organisations, and internal stakeholders across INSTANDA.

Desirable:

Experience of SaaS or platform technology solutions will be a distinct advantage

Benefits

• Competitive salary
• Generous 28 days holiday allowance, in addition to public holidays.
• For every year of service you complete, we’ll give you an additional days holiday (max. 5 days)
• One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
• Freedom Pass work up to 4 weeks of the year from anywhere.
• FlexiBank you decide when to use your public holiday allocation.
• Hybrid Working approach varying with the nature of your role.
• Life cover; income protection and participation in the company pension scheme
• All employees are included in the company discretionary bonus scheme.
• £100 per month to put towards wellness activities.
• Annual learning & development allowance of £1,250.
• Free access to Microsoft ESI learning platform

About Us:

Our company was built by looking at the world through a different lens and our culture today reflects that by encouraging you to be yourself, speak your mind, and share your opinions. We want people who want to push themselves, be part of something great, and be prepared to challenge if they think there is a better way. Collaboration sits at the heart of how we operate, it has fueled our growth enormously and our aim to be ‘world class’.

We want everyone to be the best they can be throughout our recruitment process; if you require any additional adjustments please let us know. Visit instanda.com/careers for more information

INSTANDA has an in-house recruitment team, which focuses on sourcing great candidates directly. INSTANDA does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.