Implementation Consultant

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

About the opportunity

Join our Fitness and Wellbeing Enterprise vertical as an Implementation Consultant to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

This role requires the ability to work independently, analyze complex problem areas, and either resolve issues directly or identify the necessary information to configure solutions or initiate product enhancement requests. The consultant is also expected to develop a broad understanding of integrations and technical frameworks, including payment gateways, hardware, web applications, mobile apps, APIs, and databases.

Ultimately, the Implementation Consultant has a direct impact on customer success, long-term client relationships, and the overall perception of our product and services.

Key Responsibilities

• Develop deep expertise in the configuration and capabilities of our enterprise fitness chain management platform
• Lead and execute scoping and configuration activities during client implementation projects
• Facilitate workshops with stakeholders across departments (Finance, Sales, Operations, IT) to gather and analyze business and functional requirements
• Identify gaps and propose solutions, prioritizing standard system functionality over custom development
• Support clients through change management and adoption of the system
• Proactively recommend improvements and best-practice solutions to clients
• Train clients in system configuration and usage, including super users such as system administrators and financial controllers
• Build strong, trust-based relationships with clients
• Provide ongoing support to clients in their day-to-day operations within a dynamic business environment
• Collaborate cross-functionally with internal teams to resolve issues and ensure customer satisfaction
• Support pre-sales activities, including product demonstrations and early-stage requirement understanding
• Advise clients on fundamental accounting principles, accounts receivable processes, and best practices

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business Administration, or equivalent practical experience
• 2+ years of professional consulting experience in a relevant functional area
• Solid understanding of financial processes, including reporting and accounts receivable
• Strong analytical and problem-solving skills with a structured and methodical approach
• Excellent communication skills in English (written and spoken), with the ability to engage stakeholders at all levels
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Experience with functional testing and User Acceptance Testing (UAT)

Experience & Technical Skills

• Experience with software configuration and implementation
• Strong data analysis capabilities
• Experience with SQL and related databases
• Familiarity with ERP systems and implementation projects
• Ability to work with datasets and transform them into meaningful business insights

Preferred

• Experience with the Exerp platform
• Knowledge of the health and fitness industry
• Background in accounting, finance, billing, or debt collection

With experience, the role has the opportunity and can gain exposure to taking on responsibilities such as leading implementation projects and developing broader expertise across the product to support future professional growth.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Innovation - Find a better way
• Integrity - Do the right thing
• Transparency - Say it straight
• Collaboration - Win together
• Accountability - Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Enhanced Parental Leave
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council
• Access to free mental health support

Ready to apply?

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via ***email_hidden***.

More about us

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.

We make it a priority to respond to every applicant.