Payments & Investigations Manager

THE COMPANY:

We have been instructed by an international Private, corporate & specialist finance bank who has their European hub in London. They provide a range of corporate banking, Private banking and real estate services.

THE RESPONSIBILITIES:

• Ensuring all customer Payments have been processed with correct value dates and before cut-off times.
• Handling of resultant investigations and monitoring of nostro reconciliations for outstanding items.
• Reconciliation and investigation of impersonal and suspense accounts related to departmental activities.
• Ensuring the authenticity of each payment and obtaining any necessary authorisation is at the correct level whilst interpreting required action from the customers instructions.
• Anti-terrorist/AML screening checks performed via SafeWatch Screening or other appropriate sources.
• Lead and provide operational readiness approval for any projects, new product approval and/or system implementation tasks. Where appropriate contributes to wider management, strategy and projects through relevant forums and committees.
• Responsible for maintaining internal procedures and their compliance with both internal policy and external regulatory requirements.
• Interfacing with internal and external Auditors and ensuring a timely response is provided.
• Timely delivery of Operational Risk Incident reporting and RCSA management and review.
• Ensures appropriate staffing levels are always maintained. Contributes to the overall staffing model (number of staff and skills levels) for their area. As the business changes so the staffing model utilised needs to retain a degree of flexibility to cope with any changes in business direction.
• Conduct performance management reviews with staff, prepare and manage objectives and perform regular one to one and team meetings.
• Ensure adherence to Shariah compliant operational standards and internal policies.
• Any other ad-hoc duties that may be allocated by the Head of Operations including those not directly related to the Payments & Investigations section.

EXPERIENCE REQUIRED:

• At least 5 years’ experience in a Management/Supervisory Payments role.
• Excellent knowledge and experience of UK Domestic and International Payments.
• Good understanding of SWIFT and Payment message types.
• Good level of numeracy and literacy.
• A good understanding of Operational Risk and administration of operational aspects associated with all Risks and Controls.