Membership and Communications Coordinator

The Association for Citizenship Teaching (ACT) is the national subject association for Citizenship education. We support teachers, schools and education leaders through professional development, curriculum resources, research and policy engagement, helping ensure every young person receives a high-quality Citizenship education.

This is an exciting time to join ACT. Following the Government's Curriculum and Assessment Review, Citizenship education is being strengthened across secondary education and introduced as a statutory subject in primary schools for the first time. ACT is working closely with government, parliamentarians and education partners to help shape the future of the subject.

We are looking for a Membership and Communications Coordinator to join our small, friendly and collaborative team.

The role combines membership administration, customer service and digital communications. You will be the first point of contact for many of our members while supporting the delivery of communications across email, website and social media.

Key responsibilities include:

Providing excellent membership administration and customer service.
Maintaining and developing our CRM database and membership records.
Supporting email marketing and member communications.
Drafting and publishing website and social media content.
Supporting marketing campaigns and membership growth.
Providing administrative support across communications, events and organisational projects.
Monitoring membership and engagement data to inform decision making.

We're looking for someone with excellent organisational and communication skills, experience of administration or customer service, strong attention to detail and an interest in communications, marketing and education.

As a small national charity, every member of our team makes a meaningful contribution. This is an excellent opportunity to develop a broad range of skills while working alongside teachers, policymakers and education organisations to strengthen Citizenship education across England.