Operations Assistant Apprentice

Summary

As part of our continued growth, we’re looking for an Operations Assistant (Apprentice) to join our Operations team. This role is ideal for someone early in their career who is keen to learn how a professional services business operates and wants hands-on experience supporting day-to-day business operations.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday - Friday 9:00am - 5:30pm

37 hours 30 minutes a week

Start date

Monday 6 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role:

As an Operations Assistant, you will support the day-to-day operations of the business. You’ll work closely with colleagues across the business, assisting with administration, compliance, HR support, systems management, marketing and general office coordination, while developing strong organisational and professional skills.

Key Responsibilities:

• Supporting the efficient day-to-day running of business operations and internal processes
• Acting as a first point of contact for routine internal operational queries, escalating where appropriate
• Assisting with the maintenance of administrative systems, calendars, tools, and licences (including Microsoft 365 and SharePoint)
• Providing administrative support to HR processes such as onboarding, offboarding, and record keeping
• Assisting with the preparation and organisation of legal and compliance documentation
• Supporting internal governance processes and reporting
• Helping to coordinate meetings, diaries, and internal events
• Supporting office facilities, supplies, and general workplace organisation
• Supporting the marketing team with administrative and organisational tasks
• Providing flexible support across operational improvement activities and day-to-day administration
• Helping identify opportunities to improve administrative efficiency and organisation

About You:

We’re looking for someone organised, proactive, and keen to learn, with a positive and helpful approach to work.

You’ll Bring:

• An interest in business administration or operations
• Good organisational skills and attention to detail
• A willingness to learn and take feedback
• Clear written and verbal communication skills
• Ability to manage tasks and prioritise effectively
• Discretion when handling confidential information
• Basic confidence using Microsoft Office and everyday technology

Development Opportunities:

• Exposure to how a professional services business operates across operations, compliance, HR, marketing and governance
• Practical experience using business systems such as Microsoft 365, SharePoint and internal management tools
• Experience supporting compliance and operational processes in a regulated environment

Where you'll work

7&8
EUSTON PLACE
LEAMINGTON SPA
CV32 4LN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WARWICKSHIRE COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Online Masterclasses and 1/1 learning with your Lecturer and Assessor.  You will have a dedicated Work Based Learning Manager to review your ongoing performance.

Requirements

Essential qualifications

GCSE in:

5 GCSEs including English, Maths (grade C/4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Number skills
• Team working
• Initiative