Client Services Coordinator

Who We Are:

We’re on a mission to close the world’s tech skills gap. 

We help organisations navigate the future of technology, combining human expertise, emerging tech and AI to deliver better outcomes, faster.

Since 2014, we’ve worked side-by-side with clients to solve complex challenges, build high-performing teams, and create lasting capability. As technology continues to evolve, we believe the most successful organisations will be those that combine the best of both: human ingenuity AND intelligent technology.

That belief is embedded in everything we do. We call it the genius of the AND: deep expertise AND practical delivery, innovation AND responsibility, ambitious work AND sustainable careers.

Through our Guide, Build and Equip approach, we help organisations embrace change, deliver meaningful impact, and develop the skills they need to thrive in an increasingly agentic world.

What you’ll bring to the table:

The Client Services Coordinator is a pivotal role; it is responsible for building relationships between the Club and its clients, managing current assignments, and providing excellent service to establish a strong lasting partnership between AND Digital and the client organisations.

Specifically, we are looking for an experienced account executive/coordinator that is comfortable with the day to day management of accounts, AND can support the team to grow clients and revenue.

• Strong client relationship: Managing a portfolio of clients, you’ll be responsible for nurturing trusted relationships with key stakeholders to increase AND's impact.
• Supporting client development: Supporting the Client Services Director to shape account strategies that represent value for our clients and support AND's growth.
• Client assurance: Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
• Commercial management: Maintaining commercially successful accounts with support from the Client Services Director.
• Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
• Acting as a trusted point of contact for the client and delivery team

About you:

• You are a natural self-starter, motivated by executing tasks efficiently 
• You care deeply about producing high-quality work that delivers value
• You’re highly organised, comfortable with managing a large volume of work
• You are adaptable and eager to learn
• You communicate clearly and build trust quickly with clients and teammates
• You value low-ego collaboration and enjoy working as part of multidisciplinary teams

Why join AND Digital?

We’re building a culture where talented people can do meaningful work, continue growing, AND enjoy the journey along the way.

Our model is designed to build belonging and connection: we’re organised into regional ‘Clubs’ of no more than 80 people, so you (and our clients) get the benefits of that small company feel while also being connected to a larger whole.

Our Practice Areas act as a ‘second home’ for our ANDis - a place where you can innovate and learn with like-minded experts who care deeply about their craft, support each other generously, and believe the best ideas come from collaboration, not hierarchy.

Our culture is rooted in our values of Wonder, Share and Delight, and shows up through five traits that we celebrate and nurture in all our ANDis: we value curiosity, ambition and a growth-mindset. We are deeply client-centric. Most important of all we are human - we create an inclusive environment where people feel trusted, supported and able to be themselves.

By joining AND, we’ll provide:

• 25 days bookable holiday + flexible Bank Holidays 
• Pension: 6% of salary paid by AND Digital with a further 2% paid by you (can be increased by choice).
• Aviva healthcare cover (including pre-existing condition cover) for you.
• Flexibenefit: £1000 assigned to you via our benefits portal to select or upgrade the benefits that suit you the most. Any unused allowance from the £1000 can be taken as cash. 
• Life Assurance.
• Income Protection.
• Eye test + first pair of glasses.
• Parental Benefits: Generous Enhanced Maternity and Enhanced Partner (Paternity) Leave.

Equal Opportunities Statement:

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.