Marketplace Manager

THE OPPORTUNITY

We’re excited to be recruiting for a Marketplaces Manager to take ownership of our growing marketplace business across Katie Loxton and Joma Jewellery. This is a fantastic opportunity for a commercially driven marketplace expert who loves spotting opportunities, turning them into action and seeing the impact of their work.

You’ll play a key role in shaping our marketplace strategy as the business continues to grow, owning sales performance across our existing marketplace partners, including Amazon, while identifying and delivering opportunities to expand into new marketplaces and territories.

From ranging and trading to stock, content and promotional activity, you’ll make sure each marketplace is performing commercially and that we’re maximising the opportunities available across both brands. You’ll bring together teams across Ecommerce, Merchandising, Buying, Marketing, Operations and Finance around clear commercial priorities, ensuring our marketplace channels are set up to deliver profitable, sustainable growth.

You’ll also build strong relationships with our marketplace partners, working collaboratively to identify new opportunities and maximise the potential of each partnership.

A key part of the role will be shaping how our marketplace business develops as we grow — identifying the right platforms and territories, helping build the right operating model and developing commercial plans that unlock further growth for both brands.

You’ll thrive in this role if you’re commercially curious, highly organised and naturally proactive. You’ll enjoy working with data, getting into the detail of performance and identifying opportunities to drive growth. Most importantly, you’ll be excited by the chance to take ownership of a growing area of the business, helping shape our marketplace strategy and expand our presence across new channels and territories.

This role is Monday to Friday, 9am–5pm. You'll enjoy the exciting buzz of our stunning Head Office in Banbury, Oxfordshire, spending an average of three days a week with the team, alongside the flexibility to work from home for the remaining days.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

HOW YOU'LL CONTRIBUTE

Marketplace Trading & Commercial Performance

• Own the commercial performance of marketplace channels across Katie Loxton and Joma Jewellery

• Deliver marketplace revenue, margin and profitability targets

• Monitor sales, traffic, conversion, stock, pricing and product performance and identify actions to drive growth

• Produce regular marketplace trading reports, clearly communicating performance, risks and opportunities

• Build annual, seasonal and weekly marketplace trading plans aligned to wider brand and ecommerce objectives

• Develop forecasts and sales targets by marketplace, brand, territory and product category

• Identify opportunities to increase sales through range expansion, improved availability, optimisation and promotional activity

Amazon Management

• Own the commercial performance of Amazon across UK and international markets

• Manage product listings, catalogue health, content, pricing, marketing, promotions and availability

• Ensure product launches and seasonal campaigns are executed effectively

• Monitor account health and resolve trading or operational issues quickly

• Work with relevant internal teams and external partners to optimise Amazon performance

• Identify opportunities to improve visibility, conversion, ranking and profitability

• Ensure Amazon activity remains consistent with wider brand positioning and commercial strategy

Marketplace Partnerships

• Act as the key day to day contact for marketplace partners

• Build strong relationships with marketplace account managers and trading teams

• Agree seasonal plans, promotional opportunities, product launches and visibility

• Ensure marketplace partners have the appropriate product, imagery, content and commercial information

• Challenge partners to identify opportunities for incremental growth

Promotions & Marketing

• Build marketplace promotional calendars aligned to key trading periods and brand activity

• Evaluate the commercial return of promotional opportunities

• Own and optimise marketplace marketing spend, partnering with marketing teams to ensure investment is aligned to commercial priorities and delivers an effective return

• Monitor competitor activity, pricing and promotional behaviour

Operations & Account Management

• Work closely with Operations and Customer Service to ensure marketplace orders are fulfilled accurately and efficiently

• Monitor cancellation rates, delivery performance, returns and customer feedback.

• Identify and resolve operational issues that could impact account health or customer experience.

• Ensure marketplace product data, inventory and pricing feeds are accurate

• Work with Finance to ensure marketplace commissions, fees, deductions and reconciliations are understood and controlled

Marketplace Expansion

• Identify and evaluate new marketplace opportunities for both brands

• Lead the onboarding and launch of agreed new marketplace partners

• Work with Ecommerce, Operations, Finance and Technology to create scalable marketplace processes

• Continually assess the marketplace landscape to identify emerging platforms and opportunities

THE TALENT YOU'LL BRING

• Proven experience managing marketplaces within a consumer, fashion, accessories, jewellery, gifting or retail business.

• Strong hands-on Amazon experience.

• Commercially focused, with a strong understanding of revenue, margin and profitability.

• Comfortable using data to identify opportunities and make trading decisions.

• Experience managing product ranges, pricing, promotions and stock across third-party channels.

• Strong understanding of marketplace operations and account management.

• Experience working with marketplace partners and external account managers.

• Highly organised, with the ability to manage multiple brands, platforms and priorities.

• Confident working cross-functionally across Ecommerce, Merchandising, Operations, Marketing and Finance.

• Experience launching new marketplaces or international territories would be advantageous.

• Proactive, entrepreneurial and comfortable developing an area of the business rather than simply maintaining existing channels.

PERFECTLY PACKAGED

• A competitive salary

• 33 days holiday rising to 35 with length of service, inclusive of bank holidays.

• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal.

• Opportunities to make a real impact, shape the future of our marketplace business and continue to learn and develop.

• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal.

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.