Field Service Engineer

Overview

• Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
• Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
• Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
• Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?

If your answers are yes, then we would love to hear from you!

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a Field Service Specialist working for an industry leader, you'll join a global team of specialists that are committed to ensuring our legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll have the opportunity to provide technical expertise on Waters Materials Science (formerly TA Instruments)' innovative product suite (DSC, TGA, SDT, TMA, DMA, Rheology and Microcalorimetry) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Materials Sciences Division (formerly TA) is seeking a highly skilled, motivated and customer focused professional to join our world-renowned Field Service Organization home based in center UK (Sheffield, Leeds, York, Nottingham,…etc) with some possible international travel within the region (UK, Ireland, Benelux, Scandinavia).

The role requires a 90% Customer Facing Activity and 10% Office Based Activity in which the post holder will focus time on corrective repair, inventory management, customer relationship management, and developing your product and technical knowledge to remain a competent engineer in a business as a leader in the sector.

Responsibilities

So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
• Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.
• Effectively manage own dispatch, customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business.
• Manage the customer relationship and liaise as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met.
• Any other additional task consummates with the level and scope of the role as deemed by management

To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.

Qualifications

Who are we looking for?

• Education

  • You hold an Engineering degree in relevant subject matters;

  Competencies

  • Demonstrates a “can do” attitude, and presents themselves as an “ambassador” of TA Instruments in the most professional way.
  • Work as a "home office " service engineer
  • A good communicator with a high level of customer focus, who enjoys personal interaction and relationship building with key customers on routine service matters..
  • Will work under supervision and support of others and embrace training and support to facilitate continuous learning of Waters products, services and customer satisfaction methodologies
  • Self motivated with good organizational/time management skills and ability to work with minimum supervision.
  • A methodical approach to problem solving.
  • Effective fault finding in areas of chemistry applications, mechanical and electronic products.
  • Ability to work under pressure against tight deadlines.
  • An ability to identify and lead a customer enquiry established whilst on site through to the sales team.
  • Continuous development of product/software knowledge.
  • Proficient Spanish and English Language Skills;

  Travel

  • A clean driving license and a valid passport will be required;
  • This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training

Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.

Rewards

In return, we offer a highly competitive, market-leading benefits package for our employees:

• Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
• Great Opportunities for growth, development, and progression
• Competitive salary and incentive
• Company Car
• Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
• Private Health Care
• Strong pension contribution
• Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
• Paid Annual Leave (5 weeks) plus statutory days
• Maternity & Paternity Leave
• Education/Tuition Reimbursement where applicable
• Social events on the calendar
• Great working environment surrounded by great people

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.