Registered Care Manager

Registered Care Manager

About the Role

We are seeking an experienced, motivated and dedicated Registered Care Manager to lead and develop our growing domiciliary care service. This is an exciting opportunity for a passionate individual who is committed to delivering outstanding care services while driving operational excellence and business growth

The successful candidate will be responsible for managing and growing an effective and efficient home care service within a defined geographic region through a team of suitably qualified and supported staff, ensuring the highest standards of care delivery and operational performance.

This role requires a strong leader with excellent organisational, communication and people management skills, alongside a sound understanding of compliance, safeguarding and the regulatory framework governing domiciliary care services.

Key Responsibilities

To ensure the provision of high quality care services to vulnerable people living in their own home and manage deploy teams of Care Workers who provide care and support to vulnerable adults

To ensure consistent application of company policies, procedures and approved practices, promoting the aims and values and participate in and contribute to the strategic management

To ensure all statutory obligations are fully met also meet and exceed all financial and growth targets

Specific Responsibilities

To ensure supervision and appraisal policy is implemented for all staff and scheduling is carried out efficiently, enabling Care Staff to spend the allocated care time with each service user

To ensure Care Staff follow agreed care and service user plans with particular reference to visit length and working practices that meet or exceed Fundamental Standards also ensure that appropriate records are maintained within Service Users’ homes

To ensure that all visits, including times are confirmed by signed timesheets from the service user and Care Worker also ensure sufficient staff are recruited to fulfil the needs of service users

To liaise with Team Leaders and Quality/Training Managers to plan marketing activity and spending, making recommendations to the Operations Manager

To identify development and training needs, recommending suitable training programmes and participating in the delivery of training where appropriate. To maintain accurate records relating to recruitment, training, supervision, sickness, holidays and staff absences

To ensure all service users undergo suitable initial assessments, including care needs and health & safety risk assessments

To maintain accurate assessment records and ensure actions required to mitigate risks are completed

To be responsible for the health and safety of staff and service users by ensuring Company Health & Safety policies and procedures are followed at all times

To ensure service users and their informal carers are consulted throughout care planning and service delivery

To ensure service user reviews are carried out and recorded in line with Fundamental Standards and Local Authority requirements

To effectively manage complaints, compliments and comments, including remedial action and record keeping

To ensure compliance with the Data Protection Act and all subsequent revisions relating to service user and Care Worker records

To ensure monies due from Care Workers are recovered in a timely manner, build and maintain positive working relationships with Local Authority representatives

To monitor Key Performance Indicators (KPIs) and accurately report statistics daily, weekly and periodically to senior management ensure effective and timely communication within the office with field staff, service users, purchasers and stakeholders

Candidate Requirements

Previous experience within domiciliary care management

Strong leadership and team management skills

Excellent organisational and communication abilities

Sound understanding of CQC regulations and Fundamental Standards

Ability to work under pressure and manage multiple priorities effectively

Experience managing budgets, recruitment and performance targets

A commitment to delivering outstanding person centred care

What We Offer

Competitive salary package

Career progression opportunities

Supportive working environment

Ongoing training and professional development

Opportunity to make a real difference within the community

If you are an ambitious and compassionate care professional looking to take the next step in your career we would love to hear from you

Mango Solutions is acting as the employment agency