Sales Support Administrator

Sales Support Administrator – Full Time (Office-Based, No Remote Working)
Hours: 8:30am – 5:00pm

Join a fast-paced, growing business where you’ll play a key role in supporting customers and keeping orders moving efficiently from start to finish.
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What We Offer
• No weekend work
• Bank holidays off
• Birthday day off
• Free on-site parking
• Employee discount
• Overtime available at peak periods
• Full training provided
• Opportunities to develop skills and progress
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Role Overview
As a Sales Support Administrator, you will be a key point of contact for customers, ensuring orders, queries, and returns are handled efficiently and accurately. This is an office-based role, working as part of a supportive team environment, with a strong focus on delivering excellent service.
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Key Responsibilities
• Handle inbound calls and customer correspondence, resolving queries quickly and effectively
• Process customer orders and manage email inbox enquiries accurately
• Organise replacements for damaged goods and coordinate returns and collections
• Take ownership of customer enquiries and provide clear, proactive solutions
• Manage invoice queries and general account support tasks
• Maintain accurate records and follow internal processes
• Prioritise workload effectively to meet deadlines and service levels
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Who This Role Suits
• Experienced sales support or customer service professionals looking for a structured, fast-paced environment
• Entry-level candidates with strong communication skills and a willingness to learn
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Requirements
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Ability to manage workload and meet deadlines
• Proactive and able to work on own initiative
• Confident using systems and email
• MS Office knowledge preferred but not essential
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About the Business
Verona is a leading UK distributor of tiles and flooring, supplying retailers, contractors, developers, and architectural partners across both residential and commercial sectors.
We work with everyone from independent showrooms to major housebuilders and large-scale development projects, combining global sourcing with reliable stock, fast distribution, and market-leading display solutions.