About the Role
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment. In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy. This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment. In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy. This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
- Lead and develop a team of Field Service Engineers across the region
- Deliver strong service performance (KPIs, SLAs, first-time-fix)
- Drive efficiency and cost control (OPEX) through effective planning and resource management
- Act as the escalation point for customer issues, ensuring timely resolution
- Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
- Partner with Sales and internal teams to enhance customer experience
- Experienced Field Service leader, ideally in medical devices or a regulated industry
- Strong people manager with a track record of improving performance
- Customer-focused, with excellent problem-solving and communication skills
- Knowledge of quality and regulatory standards is highly desirable
- Company car
- 34 days holiday (inclusive of public holidays)
- Generous Pension
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
- Perkbox benefits platform
Vacancy posted a month ago
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