Job Details
A new opportunity has become available for a Dual Dental Practice Manager to join two established, fully PVT dental practices located in London, EN5 & NW2.
Start date – As soon as possible.
This role is to work full time, 5 days per week including alternate Saturdays (with a midweek day off in those weeks)
Working hours will be 08:45 – 17:45.
Role overview:
Hiring a Dual Practice Manager to lead the day-day running of two premium dental practices, balancing patient experience, team wellbeing and commercial outcomes. They are looking for more than operational capability, they value leadership maturity, emotional intelligence and integrity.
Experience & Qualifications:
Essential:
• Prior Practice Manager experience in a UK private dental settings
• A meaningful track record of direct reports
• Post-GCSE qualifications
• Able to work alternative Saturdays
Strongly preferred:
• Background from a corporate environment, with the discipline to run a practice end-to-end
• Dentally trained
• Management qualification or formal leadership development
Essential capabilities:
• Confident, credible leadership style — able to motivate, challenge, and develop others
• Proven experience handling people matters: performance improvement, absence management, and team development
• Organised, structured, and solutions-focused, with consistent follow-through
• Patient-centred mindset with the confidence to manage concerns and complaints effectively
• Working knowledge of CQC compliance
• Strong grasp of KPIs, performance management, and commercial targets
• Strong understanding of practice-level financials, including revenue drivers, cost control, and budget oversight
• Previous experience in private dental or private healthcare settings
What the role looks like day-to-day
The successful candidate will:
• Lead day-to-day practice performance across people, patients, and commercial outcomes
• Develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management, balancing productivity with a calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock, and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism, and pace
• Support local growth through marketing activity and community engagement
About the practice:
Fully equipped and computerised. Established 6 years ago.
Requirements:
- Available to work on site everyday.
- Legal right to work in the UK (Cannot offer sponsorship)
- Must have Dental PM experience.
- Must be able to work alternate Saturdays.
- Patient Centred mindset.
- Comfortable with KPI lead management.
- Job stability.
- Must be able to work 08:45 – 17:45
Salary – Dependent on experience and will be discussed further.
£37k - £42k per annum
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