Service Desk Analyst (Fixed Term)

Job Opportunities

Area
CDO Office

Location
Jubilee Campus

Salary
£26,908 to £28,890 per annum, depending on skills and experience.

Closing Date
Sunday 28 June 2026

Reference
DTS1743726

An exciting opportunity has arisen to join the University of Nottingham’s IT Service Desk during one of our busiest and most rewarding periods of the year. This is a fantastic opportunity for individuals who enjoy helping others, delivering excellent customer service, and making a real difference to students’ and staff’s day-to-day experience of University IT services.

We are seeking several temporary IT Service Desk Analysts on fixed-term contracts to support our students and staff during a period of service transition, which will extend into supporting the start of the 2026/27 academic year. This role will commence on 6th July 2026 and run until 30th November 2026.

Important eligibility information: This is a full-time role and due to GDPR requirements (which will involve accessing student data), current students are not eligible to apply . However, applications are welcome from graduates who have completed their studies. You will also be required to provide evidence of your right to work in the UK before commencing employment.

About the role:

As a member of the IT Service Desk, you will be a welcoming and reassuring first point of contact for students, applicants, and staff seeking IT support. Many of the people you help may be new to the University, so providing a calm, friendly, and professional service is key.

Your responsibilities will include:

• Providing first-line IT support for queries and incidents raised by the University community via telephone and self-service channels
• Supporting the University during major service disruptions, in line with Digital and Technology Services incident management procedures
• Working closely with second-line and senior Service Desk colleagues to ensure issues are properly resolved or escalated when needed
• Accurately logging and updating all calls and requests using the University’s IT Service Management system
• Undertaking any other duties appropriate to the grade and responsibilities of the role

About you:

You are someone who genuinely enjoys helping people and takes pride in delivering a great customer experience. You may not have extensive technical IT knowledge, but you are eager to learn and are confident in communicating with a wide range of people. You will bring:

• Excellent interpersonal and communication skills
• A patient, positive, and approachable manner
• The ability to stay calm and organised in a busy environment
• A proactive attitude and willingness to seek help or guidance when needed
• A strong commitment to delivering a high-quality customer experience

Full training and ongoing support will be provided.

Working hours:

• 36.25 hours per week, Monday to Friday
• The Service Desk operates between 08:00 and 18:00
• Typical working hours for this role are 09:00-17:15, though some flexibility may be required to meet operational demands
• The IT Service Desk may also operate on a weekend (date/timings TBC). Temporary staff will be expected to work on one of these days if required.

We anticipate that interviews for these roles will take place on Thursday 2 nd and Friday 3 rd July.

Please contact Simon Henshaw ( simon.henshaw @ nottingham.ac.uk ) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

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Further details:

• Job Description/Role Profile

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs - indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer . Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.

We are the first university to have achieved Athena Swan Gold Award .

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

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