Infrastructure Operations Engineer

Job Role

We're hiring for an IT Infrastructure Operations Engineer to join our IT Services team, based in Hockley, with hybrid working considered. 

This is an exciting opportunity for an experienced infrastructure professional to play a key role in maintaining, securing, and improving the technology platforms that support our business and customers. 

In this hands-on role, you'll be responsible for maintaining the operational health, security, resilience, and lifecycle of our infrastructure services. You'll work across server, cloud, virtualisation, identity, storage, backup, networking, and Microsoft technologies, ensuring our environments remain secure, compliant, and highly available. You'll take ownership of infrastructure maintenance, patching, vulnerability remediation, disaster recovery testing, and operational improvement initiatives. 

Working closely with Service Desk, Cyber Security, Cloud & Infrastructure teams, suppliers, and customers, you'll play a pivotal role in preventing incidents before they occur, resolving complex technical issues, and delivering infrastructure improvements that have a real impact across the organisation. 

We're looking for someone with strong technical expertise, excellent troubleshooting abilities, and a proactive mindset. You'll be confident working independently, managing priorities effectively, and communicating clearly with both technical and non-technical stakeholders.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £47,500 to £52,500 and a fantastic benefits package including:
•    25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
•    2 Volunteer Days
•    Pension - 5% Employee / 5% Employer
•    Healthcare Cash Plan, including 3x salary life assurance
•    Annual salary review
•    Refer a friend scheme
•    Free access to Benefit Hub, including retail discounts, cycle to work scheme, and additional voluntary benefits

Location: Hockley (Hybrid considered) 

Hours: Full Time, 37 hours per week 

Contract: FTC - 12 months

Closing Date: 15th of October 20206

Key Responsibilities

•    Maintain and support server, cloud, virtualisation, identity, storage, backup, network, and supporting infrastructure services. 
•    Deliver infrastructure patching, maintenance, and upgrade activities across multiple platforms. 
•    Identify, investigate, and remediate infrastructure vulnerabilities and security risks. 
•    Manage server lifecycle activities including upgrades, migrations, replacements, and decommissioning. 
•    Monitor backup platforms, perform recovery testing, and contribute to disaster recovery exercises. 
•    Provide 3rd-line support for complex infrastructure incidents and problem management activities. 
•    Deliver operational improvement projects and support infrastructure change activities. 
•    Maintain accurate technical documentation, operational records, and support procedures.

Skills and Experience

•    Strong experience in an infrastructure, systems, cloud operations, or senior 3rd-line engineering role. 
•    Hands-on knowledge of Windows Server, Active Directory, Entra ID, Azure, Microsoft 365, virtualisation, storage, backup, networking, monitoring, and patching technologies. 
•    Experience delivering server patching, vulnerability remediation, hardening, and lifecycle upgrades. 
•    Strong troubleshooting and root cause analysis skills with experience supporting live environments. 
•    Experience with backup technologies, recovery testing, and disaster recovery processes. 
•    Excellent organisation, communication, and stakeholder management skills. 
•    Experience within an MSP or multi-customer environment would be advantageous. 
•    Relevant Microsoft, Azure, VMware, backup, networking, or infrastructure certifications are desirable. 

Additional Information

IT Services plays a vital role in supporting both our business operations and customer-facing services. Our team is responsible for delivering secure, reliable, and resilient technology solutions that enable colleagues and customers to perform at their best. 

We are committed to fostering a culture of collaboration, continuous improvement, and technical excellence. You'll be encouraged to develop your skills, contribute ideas, and help shape the future of our infrastructure services. 

As part of an employee-owned organisation, our people are at the heart of everything we do. We value initiative, ownership, and teamwork, and we're passionate about creating an environment where our colleagues can thrive.

We are committed to safeguarding and promoting equality, diversity, and inclusion, and welcome applications from suitably qualified candidates regardless of background, age, disability, gender identity, race, religion or belief, sexual orientation, marital status, or pregnancy and maternity.