Medical Staffing Manager

Medical Staffing Manager
Location: Aylesbury
Salary: 30,000
Job Type: Full-Time, Permanent
Hours: Monday to Friday 9am to 5pm(30 mins lunch)

OnCall: Oncall shifts for all MSMs in rotation, Mon-Fri oncall out of hours from 5pm-9am, Fri-Mon oncall out of hours when office closes Fri to opening Mon, MSMs get 1 day back in lieu for this

About the Role

We are seeking an organised, proactive, and relationship-focused Medical Staffing Manager to join our Operations team. This is a dynamic role that combines client relationship management, workforce planning, healthcare operations, and doctor engagement to ensure the seamless delivery of medical staffing services across a portfolio of hospital clients.

Working closely with the Portfolio Executive and wider Operations team, you will play a key role in maintaining high-quality service delivery, supporting doctors throughout their employment journey, and ensuring client hospitals receive consistent and effective staffing solutions.

Key Responsibilities
Client & Hospital Management

• Act as a key point of contact for hospital management teams and medical professionals across an assigned portfolio of healthcare facilities.

• Build and maintain strong relationships with client hospitals, ensuring exceptional service delivery and client satisfaction.

• Manage and maintain staffing schedules and workforce planning records, ensuring all information is accurate and up to date.

• Conduct regular on-site visits to client hospitals to understand operational requirements, review service delivery, and strengthen stakeholder relationships.

• Support the induction and onboarding of new doctors, including coordinating shadowing programmes and hospital introductions.

• Communicate staffing changes proactively and ensure continuity of service across all client sites.

• Assist in the management and resolution of client concerns, complaints, and service-related issues.

Doctor Management & Support

• Act as a primary point of contact for doctors within your portfolio, providing ongoing support and guidance.

• Deliver presentations and onboarding sessions for newly recruited doctors.

• Coordinate doctor allocations within standby and rota programmes.

• Manage contract renewals and extensions, encouraging retention and ensuring timely completion of documentation.

• Address doctor feedback, concerns, and grievances in collaboration with senior management teams.

Recruitment & Enrolment Support

• Work closely with the Medical Resourcing Team and external recruitment partners to coordinate doctor placements.

• Conduct suitability interviews with prospective doctors as required.

• Support the onboarding process by coordinating arrangements for doctors joining hospitals within your portfolio.

• Ensure smooth communication between recruitment, operations, hospitals, and medical professionals.

Operational Responsibilities

• Participate in the out-of-hours on-call rota, providing support and resolving urgent staffing issues when required.

• Assist in preparing operational reports and performance updates.

• Support client retention and business development initiatives by identifying opportunities during client interactions.

• Contribute to projects and operational improvements as directed by senior leadership.

• Maintain accurate records and ensure all relevant information is updated within company systems.

About You

We're looking for someone who thrives in a fast-paced environment and enjoys building strong professional relationships.

You will ideally have:

• Previous experience in healthcare staffing, workforce planning, recruitment, operations, or account management.

• Excellent communication and relationship-building skills.

• Strong organisational and time management abilities.

• The ability to manage multiple priorities and work effectively under pressure.

• Experience handling sensitive conversations and resolving issues professionally.

• Strong administrative and IT skills, including experience managing databases and scheduling systems.

• A proactive, solution-focused approach with excellent attention to detail.

• A willingness to travel for client visits and participate in an out-of-hours on-call rota.

What We Offer

• Competitive salary and benefits package.

• Opportunities for professional development and career progression.

• A collaborative and supportive working environment.

• The chance to make a meaningful impact within healthcare service delivery.

• Exposure to a varied and rewarding role working with healthcare professionals and hospital partners.

Apply Now

If you are an organised and motivated professional with a passion for delivering exceptional client service and supporting healthcare professionals, we'd love to hear from you. Please call Toni on (phone number removed)