- Permanent
- Keele Hybrid
- Shift Pattern hours inc Nights & Weekends
- £30,000 - £36,000 DOE
We are a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.
Due to our continued growth and planned future growth, we are looking to appoint a Support Developer (IT Helpdesk), based at our offices in Keele, to support the IT operations of our bespoke logistics systems across multinational customer sites. We offer you
· A performance-related remuneration system: bonus, pension plan and social benefits
· An appreciative work environment: Flat hierarchies, personal culture, trust and respect
· Development opportunities: Training, further education and talent factory
· Security: Family business and future-proof industry
· Challenges: Multifaceted tasks, high-tech and innovative ideas
Your role in our team
· Delivering effective first- and second-line support for bespoke IT systems, ensuring technical issues are resolved swiftly and professionally
· Proactive monitoring of multiple operational sites, identifying potential risks or disruptions and taking early action to maintain system stability and performance
· Interact with customers directly, and via in-house call management software, providing clear, confident and customer-focused communication at all times
· Experience in diagnosing and remediating live technical issues, demonstrating a methodical approach to troubleshooting and the ability to work under pressure
· Support and contribute to system enhancements and optimisations, ensuring continuous improvement
Ideal candidate profile
· Relevant degree in Computer Science or Information Technology
· Good all-round IT knowledge (Hardware, OS, Database, Networking, Office Productivity, Security etc)
· Excellent Database skills (SQL) – Experience with Oracle is preferred
· Robust diagnosis and analytical skills
· Programming ability and experience is beneficial
· Flexibility and adaptability
This role requires the ability to work successfully as part of a team in an employee friendly shift model, which will include nights and weekends. There will also be an occasional need to travel domestically and internationally.
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