Team: Customer Contact Team
We are looking for customer focused individuals to join our customer contact team; you must have experience of working within a busy customer contact related environment with excellent customer care skills along with a commitment to performance and excellent service delivery. You will require excellent keyboard, listening and questioning skills.
The position is in a busy Contact Centre agile working and regular days in the Town Hall, you will be responsible for dealing with telephone, email, web forms and face to face enquiries from members of the public across a range of services provided by the Council. You will be updating and accessing various council systems ensuring customer enquiries are completed at the first point of contact reducing the need for repeat contacts. Full training will be provided, and you will have the support of Team Managers.
Normal hours of work are 36.25 hours per week Monday to Friday 8.45am to 5.00pm.
A restricted flexi-scheme is in place subject to service demands.
About Bury
The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
Next steps
Interviews will be held on week commencing 13th July 2026
£26.72k per annum
...Housing Options Officer Applications & Customer Access We’re looking for an organised, customerfocused Housing Options Officer to join... ...service by providing reception cover, acting as the first point of contact for visitors and directing them to the relevant teams within the...SuggestedTemporaryRotating shifts£12.71 per hour
...Colleague Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our... ...experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check...SuggestedFlexible hoursAfternoon shift- £24k - £32k per annumEstimated...decision making process with them. We work with each other with the same integrity, inspiring confidence in our clients, professional contacts and colleagues through our collaborative approach, working as a team to progress matters quickly and efficiently. Application...SuggestedLong-term contractFull-timeOn-siteMonday to WednesdayFlexible hours3 days/week
- £22k - £25k per annumEstimated...As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Health and wellbeing ~ Health Cash Plan from day one ~...SuggestedFlexible hours
£18.09k per annum
...the team that builds on the past, ensures performance in the present and prepares the students for their future successes. Please contact Philips High School on (***) ***-**** or by emailing ****@*****.*** to arrange a visit. Our Employee Benefits At...SuggestedPermanentPart-timeFlexible hours£13.45 per hour
...have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and...Hourly payPart-timeShift workNight shiftAfternoon shiftEarly shift- ...of our clients. Responsibilities: * Reach out to potential customers through face to face channels to establish relationships and secure... ...in networking events and conferences to build industry contacts. * Maintain a high level of knowledge about our client's products...Self-employedImmediate startMonday to FridayWeekend work
- ...currently recruiting in advance of new contracts. While immediate start dates may not be available, shortlisted candidates will be contacted as opportunities arise. Main Duties: Carry out cleaning of office areas, kitchens, and bathroom facilities Ensure washrooms...Full-timeFixed-term contractOn-siteImmediate start
£13.07 per hour
...able to manage early starts and late finishes. This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members...PermanentApprenticeshipSummer work£30k per annum
...adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact ****@*****.*** . Armed Forces We are a forces-friendly employer, have signed the Armed Forces Covenant and...Hourly payPermanentFull-timePart-timeApprenticeshipLive-inOn-siteFlexible hours£27.97k per annum
...life assurance for contracted hours colleagues Reference ID: 7294 To apply for this fantastic job role, please call on (***) ***-**** or send your CV to contact@jupiterrecruitment.co.uk Talk to us - Jupiter Recruitment on WhatsApp Our WhatsApp number is - (***) ***-****Hourly payPermanentFull-timeTemporaryPart-timeFlexible hoursRotating shiftsDay shift- £22k - £29k per annumEstimated...testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that... ...team. In this hybrid role, you will be the first point of contact for our clients, providing essential technical sales support and...PermanentFull-timeHybrid workingRemoteWork from homeFlexible hours
£27.97k per annum
...life assurance for contracted hours colleagues Reference ID: 7294 To apply for this fantastic job role, please call on (***) ***-**** or send your CV to contact@jupiterrecruitment.co.uk Talk to us - Jupiter Recruitment on WhatsApp Our WhatsApp number is - (***) ***-****Hourly payPermanentFull-timeTemporaryPart-timeFlexible hoursRotating shiftsDay shift£15.53k per annum
...workers, housing providers, and other multi-disciplinary agencies. Customers are assessed via the social work team, and care packages are... ...Next steps For an informal chat regarding the role please contact Naomi Smith on (***) ***-**** Interviews will be held around 2 weeks...Second jobFlexible hoursNight shiftRotating shiftsWeekend work- £28k - £37k per annumEstimated...style, enjoy meeting new people and going above and beyond for customers? If this sounds like you, Morrisons has the perfect role... ...today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly. Please...Flexible hoursShift work
£27k - £30k per annum
...Manage and process customer claims from initial enquiry to resolution. Accurately document and maintain records of all claims activity. Communicate effectively with clients to gather necessary information and provide updates. Collaborate with internal teams to ensure...Permanent£465 - £550 per week
...role supporting pupils with the highest levels of need If you have a caring or healthcare background and are looking to make a genuine difference within an SEN school setting, apply today. A member of our team will contact you to discuss suitable opportunities in Bury....Full-timeTerm-time£12.71 per hour
...for job opportunities. Any website or individual requesting money for a Certificate of Sponsorship (CoS) while claiming to represent us is not associated with our organisation. If you're asked for money in connection with a role, please contact ****@*****.***....Hourly payFull-timeWork visaNight shift- ...Sports Direct is the UK's No.1 sports retailer, with an unbeatable range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're part of the Frasers Group: a bold, ambitious business known for shaking up the...Hourly payPart-timeCasual workFlexible hoursShift work
- ...challenging role of Retail Assistant Your role is to ensure that you deliver great standards and a store to be proud of so that our customers have the best experience possible when shopping with us. We expect a lot from our colleagues, and you’ll get a lot back in return...Part-timeShift work
£12.71 per hour
...commission Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high‑quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business — we’re a community....Hourly payFixed-term contractImmediate startAfternoon shift£8.69 per hour
...F.Hinds Bury Part Time Sales Advisor: 20.5 hrs - Wed 5hrs, Thurs 5hrs, Fri 5hrs and Sun 5.5hrs. Flexibility to cover other shifts is desirable. Duties will include Sales, Customer Service, Display work, Admin tasks, Stock control, Cash Handling, Repairs...Part-timeShift work- £29k - £38k per annumEstimatedYou'll be the heartbeat of the restaurant - serving up great food, good vibes, and real moments. No matter where you're working front, middle, or back - you bring the energy, and we'll bring the rest. Welcome to KFC. Home of the real ones. We sell the world's best chicken...PermanentFull-timeShift work
- £32k - £40k per annumEstimated...business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will...Long-term contractPermanentFull-timeZero hours contractFlexible hours1 day/week
£16.64k per annum
...then could increase depending on your age National Minimum Wage rate for apprentices Training course Customer service practitioner (level 2) Hours Monday to Friday 8.00am - 5.00pm...40 hours/weekApprenticeshipOn-siteMonday to Friday- £24k - £31k per annumEstimatedTeam member Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and...Shift work
- ...Full training | Clear progression We're looking for ambitious, customer-focused individuals to join our growing Utility Connections team... ...role. Instead, you'll manage customer enquiries from initial contact through to quotation, project delivery and completion, helping...Long-term contract1 day/week
£92.63 - £97 per day
SEN Support Assistant - Key Stage 9 Location: BL4 Start Date: Tuesday 1st September 2026 for full academic year Hours: Monday-Friday, 8.30am-3.30pm Position: Full-time (Mon-Fri) Teaching Personnel are looking to appoint a SEN Support Assistant to support pupils...PermanentFull-timeTemporaryMonday to Friday£13.1 per hour
Location: Middleton M24 Pay: £13.10 per hour plus 15p per mile fuel allowance Shifts: full-time, part-time, evenings, weekends We're sorry, but we do not currently offer sponsorship to applicants. We are CCH. With 14,000 colleagues across 32 care companies...Hourly payFull-timePart-timeRelocationShift workWeekend workAfternoon shift£13.44 per hour
Choices Homecare are seeking compassionate Domiciliary Care Workers for our locations across the Bolton region. Supporting individuals to live safely, independently, and with dignity in their own home and community, empowering them to live the life they choose. If you...16 hoursPermanentFull-timePart-timeZero hours contractProbationary periodFlexible hoursRotating shiftsWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Contact Advisor. Be the first to apply!
- customer service attendant Bury, Greater Manchester
- customer service - customer service consultant at hsbc Bury, Greater Manchester
- customer team member Bury, Greater Manchester
- customer service adviser Bury, Greater Manchester
- customer success representative Bury, Greater Manchester
- customer services assistant at national trust Bury, Greater Manchester
- customer service advisor british gas Bury, Greater Manchester
- customer service administrator Bury, Greater Manchester
- customer service advisor Bury, Greater Manchester
- customer service advisor tesco care Bury, Greater Manchester