Service & Solutions Manager

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Job Function

Project/Program Management Group

Job Sub Function

Project/Program Management

Job Category

Professional

All Job Posting Locations

Leeds, West Yorkshire, United Kingdom

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

DePuy Synthes is recruiting for a Service & Solutions Manager, located in Leeds, United Kingdom.

The Services and Solutions Manager will deploy the DePuy Synthes value offering to drive profitable market share with strategic customers. The individual will be tasked with supporting to the process to shape, deliver and implement the new DS value offering, to include but not exclusively Clinical Transformation, Theatre Efficiency Patient Pathway programmes as well as Enabling technology pipeline. The incumbent will have strong expertise and practical experience in the skills required to deliver these programmes and experience of delivering and executing value-based product and enabling technology led solutions.

Core Responsibilities

• To support the delivery of value deployments in associated accounts in line with DS and customer strategic priorities.
• To help uncover and drive business opportunities end to end to maximise DS impact
• Be the designated governance lead, to manage relationships with key NHS trusts and private sector organisations deploying value driven programmes for specific clinical and non-clinical outcomes.
• Programme and / or workstream lead to act as the “orchestra conductor” within an NHS hospital to ensure resources, contractual commitments and governance is optimised for both the customer and DS.
• Partner with commercial colleagues to deliver the Value/S&S strategy for UK.
• Accountability for reporting progress against key performance indicators aligned to annual objectives
• Accountable for supporting strategic growth through the deployment of value programmes (Diagnosis, Deal Creation, Implementation/Delivery)
• Drive the development of the extensive value portfolio of DS

Required Education And/or Experience

• Driven by results performance & delivering excellence in the job through strong project management skills, process-oriented work and commercial capability.
• Strong track record for execution and understanding of value based strategies and programmes.
• Outstanding internal and external communicator, with report writing to an executive audience in all formats.
• Ability to think, plan and execute deliverables.
• Strong project management experience, with experience in prioritising projects, managing and seeing projects through to completion.
• Excellent working knowledge of NHS/Private Sector procurement, and detailed knowledge of at least 1 national framework
• Proven ability to shape value based and product led contracts and strategies.
• Ability to understand business strategy and coach the transition to translate it into actionable plans, coupled with high execution focus and exceptional planning skills.
• Strong passion and track record for innovation & will to make things happen & deliver.
• Excellent written and verbal communication skills in local language(s) and English; effective interpersonal and teamwork skills.
• University degree in business administration, marketing & communications, hospital management, life science, public administration or related fields or studies would be preferable but not essential.
• Expertise in Organisational change, and/or Process Excellence, and/or Project Management, and/or Healthcare Management Consulting, and/or running Surgical Services/Theatres/Secondary Care Service

Required Knowledge, Skills And Abilities

• Proven communication, presentation and negotiations skills.
• Excellent understanding of the UK Healthcare System, procurement providers and the strategy of the Future operating model its structure and priorities.
• Understanding of health economic principles and extensive knowledge of the UK medical devices industry.
• IT literate – ability to analyse and present information using appropriate IT resources.
• Ability to analyse and interpret data, highly numerate.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#DePuySynthesCareers

Required Skills

Preferred Skills

Agile Decision Making, Agility Jumps, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility