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Brokerage Assistant

£27.73 per hour
Full-time

6 month contract role with a Local Authority

Job Summary:

• The Brokerage Assistant supports the Commissioning Team in sourcing, arranging and monitoring care packages, residential placements and supported living services.

• The role involves maintaining accurate databases, liaising with stakeholders across social care and health, and ensuring cost-effective, compliant service delivery.

• The post-holder plays a key role in coordinating information between providers, social workers and internal teams while ensuring high standards of record keeping and customer service.

Key Duties/Accountabilities (Sample):

• Maintain and update care placement records, databases and systems (e.g. Mosaic, CM2000).

• Liaise with social workers, care coordinators, providers, finance teams and contract officers to ensure accurate and timely information sharing.

• Support Brokerage Officers in sourcing care packages, residential and nursing placements, and supported living services.

• Monitor care home vacancies and maintain an up-to-date vacancy database.

• Ensure compliance from independent care providers and report issues to Contract Officers.

• Handle incoming queries via phone, email and duty system, including complex or sensitive cases.

• Ensure accurate financial recording for budget forecasting and charging purposes.

• Support service users and carers to engage in service delivery and decision-making.

• Assist in developing and implementing policies and procedures.

• Ensure all work aligns with council policies, standing orders and value-for-money principles.

Skills/Experience:

• Experience working in health or social care settings.

• Knowledge of residential, nursing or supported living placement processes.

• Strong stakeholder management and communication skills.

• Experience using IT systems for data recording, reporting and case management.

• Ability to manage workload independently, prioritise tasks and meet deadlines.

• Strong organisational and administrative skills.

• Understanding of data protection, confidentiality and relevant legislation.

• Ability to handle sensitive situations professionally and confidently.

• Teamworking skills with the ability to build effective working relationships.

• Basic financial awareness, including monitoring costs and expenditure.

Additional Information:

• Bi-Weekly Payments.

• Location: Hackney Service Centre.

• Directorate: Children, Adults & Community Health.

• Pay Rate: £27.73 per hour (UMB).

• Compliance: Enhanced checks required.

Vacancy posted a month ago
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