L2 Onsite Technician

Your benefits

• Onboarding program
• Buddy program
• International job opportunities
• Company events

Your skills

• An excellent communicator, verbal and written with exceptional interpersonal skills
• Good at working under pressure in a fast-paced environment
• Willingness to learn quickly with systems, software, and procedures
• Team Player with proven communication, organizational, and strong interpersonal skills
• Confident taking initiative and making judgement calls
• Self-motivated, with keen attention to detail
• Bring a diverse mindset to the team and willing to challenge the status quo
• Able to prioritize and drive to results with a high emphasis on quality

Your tasks

• Member of the Technology Concierge team, Greeting customers in a professional manor
• Follow procedures to troubleshoot and resolve technical issues
• Updating incidents and ensuring assets are correctly updated
• Educating customers on how to use EUC Tools to promote self service
• Work closely with other members of the team to both learn and transfer knowledge.
• Working within the Technologies Depot to image and send out devices to our customers
• Ensuring returns are kept up to date along with asset management database

Be part of us