Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at View email address on findajob.dwp.gov.uk - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at
Vacancy posted 24 days ago
Similar jobs that could be interesting for youBased on the Guest Service Assistant (32 hours) in Ashford, Kent vacancy
£21k - £24k per annum
...Duties will include Taking incoming booking calls, providing service quotes, and reserving loan cars / collection appointments... ...You will need excellent communication and telephone skills Hours 8am-5pm *Can be flexible* Package Basic of £21,000 – £24...SuggestedPermanentFlexible hours£26.14k per annum
...Role Are You an Organised Individual looking for a new challenge in Administration? Support our Student Experience as a College Services Assistant. As a College Services Assistant at Ashford College you will provide effective and efficient administration as part of the...SuggestedPermanentOn-siteFlexible hours£11.28 per hour
...Job no: 565907 Work type: Part time, 12 hours per week Site: Ashford, Gallagher Retail Park Categories: Retail Colleagues... ...explain our products as well as the practical aspects of our fitting services. We invest heavily in training to give our colleagues skills to...SuggestedHourly payPart-timeRotating shifts- £28k - £38k per annumEstimated...Customer Service Advisor - Permanent role starting ASAP Monday to Friday position- standard working hours Speaking fluent French is a must due to the client you will be assigned to. Your responsibilities will include : Building strong customer relationships by providing support...SuggestedPermanentFull-timeImmediate startMonday to Friday
- £27k - £35k per annumEstimatedOne Stop • ashford kent • Permanent • Working hours 16• Apply by 18-Jul-2026SuggestedPermanent
- ...for you Job Description We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer... ...and end of my shift to ensure I am paid accurately for the hours I work. I keep myself, my colleagues and customers safe by...Part-timeSeasonalOn-siteShift workAfternoon shift
£13.04 per hour
...Location: Unit A, Brook Court , Ashford, TN24 9QP Pay: £13.04 per hour Contract: 8 hours per week + regular overtime, permanent... ...Team Member and play a key role in delivering friendly, helpful service in your local Co-op store. As a Customer Team Member, you’ll...Hourly payPermanentPart-timeOn-siteFlexible hoursShift workWeekend workDay shiftAfternoon shift£25k - £31.5k per annum
...the Ashford area of Kent who are actively looking for a Customer Service Advisor to join there friendly team. Strong telephone skills needed... ...Salary – £25,000 plus bonus (OTE around £31,500) Hours – 42.5 hours per week plus 1 in 4 Saturdays Customer Service...Permanent£40k per annum
...Salary: £40,000 – £45,000 per year Hours: 37.5 hours per week Location: Hybrid with an office base in Ashford Closing Date:... ...of June 2026 Please quote job reference: ABL 883 One You Kent Service overview One You Kent is Kent’s free, countywide lifestyle and...Long-term contractHybrid workingOn-siteFlexible hours£14.48 per hour
...Location: Unit A, Brook Court , Ashford, TN24 9QP Pay: £14.48 per hour Contract: 12 hours per week + regular overtime, permanent... ...small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you...Hourly payPermanentPart-timeOn-siteFlexible hoursShift workWeekend workDay shiftAfternoon shift- £24k - £31k per annumEstimated...and affiliates to fulfil order requirements; escalate issues when required. Collaborate with Customer Care team to provide superior service. Maintain clear communication with customers, operations, sales, and GBS. Manage order changes, issue resolution, and customer...Full-time
- £35k - £46k per annumEstimated...Job Title Service & Sales Support Specialist Location Ashford Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion... ...process and administer any received Order in a timely manner To assist departmental colleagues with parts enquiries or in any other way...PermanentFull-timeProbationary period
- £22k - £29k per annumEstimated...As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering... ...5 weeks’ annual leave plus Bank Holidays, rising with length of service ~ Extra ‘Day for You’, a paid day off just for you...Flexible hoursRotating shifts
£45k per annum
...Our client is a busy main dealership who are looking to recruit an experienced and successful Service Manager to run their car service department. Service Manager Role: To oversee all aspects of the Service Department operations Reviewing CSI surveys and other...Long-term contractPermanent- £28k - £37k per annumEstimated...vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout... ...calls with claimants in advance of their appointments. Assist customers with form completion including expense claims. Use in...PermanentFull-timeHybrid workingOn-siteImmediate startFlexible hours
£43k per annum
...Aftersales Manager Role: To oversee all aspects of the Service Department operations Reviewing CSI surveys and other measures for monitoring customer satisfaction To challenge and drive the performance of the Service department staff Manage, coach and motivate...Long-term contractPermanent- £42k - £55k per annumEstimated...internal partners to meet/exceed client expectations through customer service and continuous improvement driving opportunities for retention... ..., and business threats. Mentors other team members and assists with onboarding new sales associates. Minimum Requirements:...Long-term contractTemporaryHybrid workingOn-site
- £27k - £35k per annumEstimated...for £1 offer Personal support? Employee assistance programme and wellbeing support At the... ...that have a passion for delighting our guests and providing truly memorable moments... ...about what they do, delivering exceptional service, superior knowledge and a drive to delight...Shift work
£31.2k per annum
...Ensuring consistent delivery of high-quality food that enhances the guest experience. Leading, motivating and developing the kitchen... ...regularly and identifying innovative ways to improve food quality and service delivery. Managing all kitchen administration, including...Full-timeApprenticeship- £57k - £76k per annumEstimated...around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone... ...integrate and sell payment products and services. Assist partners with the technical and operational aspects of integration...Long-term contractHybrid workingOn-site
£28.08k per annum
...maintaining standards and ensuring every dish contributes to a great guest experience. About the Role You’ll support the day-to-day... ...Training, motivating and supervising team members to deliver service excellence. About You You’re an aspiring kitchen leader with...Full-timeApprenticeship£42k per annum
...collaborative team. This role forms part of a regional, shared-service model supporting a number of academies. You would be expected to... ...innovative change Cycle to work scheme Free eye tests Employee Assistance Programme - free & confidential advice on a variety of subjects...Flexible hours£30k - £35k per annum
...is a fantastic opportunity to join a well‑established, ornamental nursery with a loyal customer base and a reputation for quality and service. They're open to someone coming from a sales background, whether that's horticultural sundries, produce, agriculture, or a related...Long-term contractOn-siteMonday to Friday- £40k - £51k per annumEstimatedStart date 30/09/2026 Time Type Full time Contract Type Permanent Mobile Work Partial mobile working YOUR BENEFITS Continuous Training Sharpen your skills and advance your expertise with our professional development programs. Great Team It’s ...Long-term contractPermanentFull-timeImmediate startLong distance
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Assistant (32 hours). Be the first to apply!
Related searches
- client services associate Ashford, Kent
- motor trade service advisor Ashford, Kent
- service administrator Ashford, Kent
- service improvement officer Ashford, Kent
- employment service specialist Ashford, Kent
- estate services officer Ashford, Kent
- service associate Ashford, Kent
- service advisor jaguar land rover Ashford, Kent
- professional services specialist Ashford, Kent
- service consultant Ashford, Kent