Project Manager - Systems Integrator

Ready to take the next step in your career?

Join an established technology and managed services business looking for an experienced Project Manager with a strong contact centre or CCaaS delivery background. This is a 12-month fixed-term role, with potential for a permanent position, focused on the end-to-end delivery of contact centre technology implementations, migrations, upgrades, and transformation projects.

The company is looking for a commercially accountable and customer-facing Project Manager to take full ownership of project scope, financials, risks, stakeholder relationships, and resource coordination across multiple concurrent engagements. The role requires strong technical knowledge of contact centre technologies and CCaaS platforms, along with proven experience managing project budgets and financial performance.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Managing contact centre technology projects from initiation through to project closure - implementations, migrations, upgrades, and transformations
• Developing and maintaining project plans, schedules, milestones, risk logs, and delivery documentation
• Acting as the primary customer-facing point of contact throughout the project lifecycle
• Managing project budgets, forecasts, profitability, and financial performance within Certinia
• Coordinating internal teams, third-party suppliers, and customer stakeholders to ensure successful delivery
• Managing project risks, issues, assumptions, dependencies, and change control processes
• Coordinating UAT, migration, deployment, go-live, and service transition activities
• Producing accurate project reporting and status updates for internal and customer stakeholders
• Supporting sales and pre-sales teams with bid responses, scoping, and delivery planning
• Maintaining accurate project records within Certinia and other business systems

Skills/Must Have:

• Proven experience delivering contact centre or CCaaS technology projects - implementation, migration, upgrade, or transformation
• Strong technical understanding of contact centre solutions: ACD configuration and routing logic, IVR and call flow design, SIP and telephony, WEM, reporting and analytics, integrations and APIs
• Demonstrable experience managing project budgets, forecasts, profitability, risks, issues, and change control
• Hands-on experience using Certinia or a comparable PSA tool for project delivery, financial tracking, and reporting
• Strong customer-facing stakeholder management skills
• Ability to manage multiple concurrent projects under competing priorities
• BPSS clearance eligibility - right to work in the UK with verifiable employment history

Desirable Skills:

• NICE CXone delivery experience - implementation, migration, upgrade, or transformation
• NICE CXone certifications or formal NICE training
• PRINCE2 Practitioner, APM PMQ, Agile, or equivalent project management qualification
• MSP, systems integrator, or technology services environment background
• Experience with NICE or vendor-led delivery models

Benefits:

• 12-month FTC with genuine potential for permanent conversion
• Commercially accountable, customer-facing delivery ownership
• Structured PMO environment with strong internal governance and tooling

Salary:

• £60,000