Apprentice Community Health and Wellbeing Worker

Summary

This role offers a fantastic opportunity to develop the knowledge, skills, and behaviours required to support individuals and communities to improve their health and wellbeing and reduce health inequalities. The role will have a strong focus on young people.

Wage

£15,642.90 a year

Training course

Community health and wellbeing worker (level 3)

Hours

37.5 hours a week, Monday to Friday. Start and finish times are flexible depending on groups being run.

37 hours 30 minutes a week

Start date

Monday 5 October 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of this apprenticeship, you will:

• Understand the wider determinants of health and their impact on individuals and communities
• Develop skills in building trusted relationships and effective communication
• Learn how to support behaviour change and deliver person-centred interventions
• Gain experience in social prescribing and connecting people to appropriate services
• Work collaboratively to address health inequalities and improve access to care

Key Responsibilities

Social Prescribing and Health Improvement

• Learn about the building blocks of health and wellbeing
• Observe and support Health Connectors and social pre-scribers in practice
• Contribute to initiatives that promote healthier lifestyles and reduce inequalities

Supporting Young People

• Work with the Frome Medical Practice Health Connec-tions team and Frome Town Council to improve access and engagement for young people. This will include de-livering community connector training to young people and supporting research into post-16 opportunities and access in the town
• Encourage promotion and engagement of young person clinics and Youth Patient Participation Group sessions
• Support the promotion and communication of services for young people

Community Development and Feedback

• Engage with patients, particularly younger people, to understand their needs and work with young people fo-cused organisations and education teams to engage those harder to reach
• Identify gaps in service and community provision and share feedback with the Medical Practice and Frome Town Council
• Contribute ideas and solutions to improve engagement
• Support patients to access NHS apps and online health resources
• Work with the digital team to improve accessibility to digital services
• Help reduce social isolation by encouraging digital engagement
• Supporting online engagement campaigns
• Helping promote services via social media / digital comms
• Working with digital team on accessibility and inclusion

Practical Interventions and Behaviour Change

• Participate in health coach training (where appropriate)
• Learn and apply person-centred approaches to support individuals
• Observe and begin to apply implement behaviour change techniques in practice under supervision

Where you'll work

Frome Medical Practice
Enos Way
Frome
BA11 2FH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOMERSET SKILLS & LEARNING CIC

Training course

Community health and wellbeing worker (level 3)

What you'll learn

• recognise, and help others to also recognise, the factors that impact on a person’s health and wellbeing that they can or cannot control or influence.
• assist individuals, groups and communities to recognise their needs, what is important to them, and their strengths in relation to their health and wellbeing.
• help people, groups and communities to identify and address barriers that can be overcome to achieve better health and wellbeing.
• work with people and communities to identify and access local resources and assets that support their health and wellbeing.
• work with people and communities so that they continue to make changes and solve problems on their own.
• build partnerships and connections with local people, groups and organisations to reach shared solutions to local needs or issues.
• work with, support or supervise people working as volunteers whilst recognising the boundaries of their roles.
• recognise whether non-statutory community and voluntary groups and services are safe and sustainable to support people’s health and wellbeing needs, and escalate any concerns.
• identify where different organisations collaborate successfully or interface seamlessly and build on these strengths to extend provision.
• identify and highlight competition or conflict between services where this does not work in the interests of the local community or works against the best use of local assets.
• research local provision, including online, for a wide range of interventions, projects and services that can support individuals and communities who are seeking to better manage their health and wellbeing.
• keep information on local and digital provision up to date.
• identify barriers preventing individuals from accessing local services, including how services are promoted or communicated.
• receive and manage referrals recognising situations where appropriate onward referral, escalation or signposting can be made within scope of practice.
• manage people’s personal data safely and securely when completing and storing records or sharing data.
• recognise when someone is in distress or crisis and how to ensure that the right support is available for them at the point of need.
• develop relationships with local health and wellbeing service providers to ensure appropriate referrals or signposting can be made and the service offer is understood.
• manage a caseload and potential waiting lists and be able to prioritise in line with service guidance within scope of own practice.
• help people to identify the key issues impacting on their health and wellbeing, actively listening to a person’s story without judgement.
• work with individuals or groups to navigate health-related and service-related information to make decisions about their health and wellbeing.
• work with individuals and groups who want to make changes to their behaviours and lifestyle choices to improve their health and wellbeing.
• use behaviour change tools and techniques to develop and agree a plan of action, or set goals with a person to help them to address the issues and priorities they have identified regarding their health and wellbeing.
• help people to review and access services relevant to them and their needs to optimise access and choice, including services that can address wider issues (such as social, financial or environmental) affecting their health and wellbeing.
• work with individuals to support self-care behaviours that will continue beyond the engagement of health and wellbeing services.
• deliver interventions that meet the needs of local communities including the consideration of cultural and faith-based factors.
• support local communities through the implementation of strategies and policies that improve health outcomes and address health inequalities.
• facilitate access to and promote services delivered by a range of public and voluntary sector agencies in the community, and services that are accessible digitally or online.
• apply the most recent evidence to improve the effectiveness of strategies, policies and interventions.
• communicate complex public health messages to people in a way that is relevant and meaningful to them.
• communicate with people from a wide range of backgrounds, including professionals from different sectors, and citizens of different cultures.
• facilitate consistent and helpful communications for people to make local services easier to understand and access.
• facilitate communication and collaboration between people, communities and service providers where better connections and networks would support easier access and better provision.
• act in accordance with relevant legislation, local policies and protocols regarding information governance, data security, data sharing and record keeping when handling people’s personal data and information.
• use different types of data and information to identify priorities and measure health outcomes.
• use recognised tools and data so that changes to people’s health and wellbeing can be measured or monitored at an individual, group or community level.
• seek people’s consent to record and use their data, explaining to people who use services how their data and information will be used, and how it will be stored safely.
• contribute to service evaluation by using different types of data and information and different types of evaluation.
• work in partnership with people and groups when implementing policies and protocols in their communities.
• recognise when the support needs of people or communities are beyond the scope of the role, and escalate in a timely manner particularly if a person is ‘at risk’.
• represent the interests of people when engaging with service providers, while managing expectations regarding service availability and access.
• identify and apply ethical frameworks and guidance relevant to practice in public or population health.
• keep a record of training and development opportunities that have been accessed and how these have informed their practice.
• maintain high standards of professional and personal conduct, including duty of care for the safety and welfare of self and others.
• engage with performance appraisal and reflective practice in line with organisational procedures and management processes.
• recognise, and help others to also recognise, the factors that impact on a person’s health and wellbeing that they can or cannot control or influence.
• assist individuals, groups and communities to recognise their needs, what is important to them, and their strengths in relation to their health and wellbeing.
• help people, groups and communities to identify and address barriers that can be overcome to achieve better health and wellbeing.
• work with people and communities to identify and access local resources and assets that support their health and wellbeing.
• work with people and communities so that they continue to make changes and solve problems on their own.
• build partnerships and connections with local people, groups and organisations to reach shared solutions to local needs or issues.
• work with, support or supervise people working as volunteers whilst recognising the boundaries of their roles.
• recognise whether non-statutory community and voluntary groups and services are safe and sustainable to support people’s health and wellbeing needs, and escalate any concerns.
• identify where different organisations collaborate successfully or interface seamlessly and build on these strengths to extend provision.
• identify and highlight competition or conflict between services where this does not work in the interests of the local community or works against the best use of local assets.
• research local provision, including online, for a wide range of interventions, projects and services that can support individuals and communities who are seeking to better manage their health and wellbeing.
• keep information on local and digital provision up to date.
• identify barriers preventing individuals from accessing local services, including how services are promoted or communicated.
• receive and manage referrals recognising situations where appropriate onward referral, escalation or signposting can be made within scope of practice.
• manage people’s personal data safely and securely when completing and storing records or sharing data.
• recognise when someone is in distress or crisis and how to ensure that the right support is available for them at the point of need.
• develop relationships with local health and wellbeing service providers to ensure appropriate referrals or signposting can be made and the service offer is understood.
• manage a caseload and potential waiting lists and be able to prioritise in line with service guidance within scope of own practice.
• help people to identify the key issues impacting on their health and wellbeing, actively listening to a person’s story without judgement.
• work with individuals or groups to navigate health-related and service-related information to make decisions about their health and wellbeing.
• work with individuals and groups who want to make changes to their behaviours and lifestyle choices to improve their health and wellbeing.
• use behaviour change tools and techniques to develop and agree a plan of action, or set goals with a person to help them to address the issues and priorities they have identified regarding their health and wellbeing.
• help people to review and access services relevant to them and their needs to optimise access and choice, including services that can address wider issues (such as social, financial or environmental) affecting their health and wellbeing.
• work with individuals to support self-care behaviours that will continue beyond the engagement of health and wellbeing services.
• deliver interventions that meet the needs of local communities including the consideration of cultural and faith-based factors.
• support local communities through the implementation of strategies and policies that improve health outcomes and address health inequalities.
• facilitate access to and promote services delivered by a range of public and voluntary sector agencies in the community, and services that are accessible digitally or online.
• apply the most recent evidence to improve the effectiveness of strategies, policies and interventions.
• communicate complex public health messages to people in a way that is relevant and meaningful to them.
• communicate with people from a wide range of backgrounds, including professionals from different sectors, and citizens of different cultures.
• facilitate consistent and helpful communications for people to make local services easier to understand and access.
• facilitate communication and collaboration between people, communities and service providers where better connections and networks would support easier access and better provision.
• act in accordance with relevant legislation, local policies and protocols regarding information governance, data security, data sharing and record keeping when handling people’s personal data and information.
• use different types of data and information to identify priorities and measure health outcomes.
• use recognised tools and data so that changes to people’s health and wellbeing can be measured or monitored at an individual, group or community level.
• seek people’s consent to record and use their data, explaining to people who use services how their data and information will be used, and how it will be stored safely.
• contribute to service evaluation by using different types of data and information and different types of evaluation.
• work in partnership with people and groups when implementing policies and protocols in their communities.
• recognise when the support needs of people or communities are beyond the scope of the role, and escalate in a timely manner particularly if a person is ‘at risk’.
• represent the interests of people when engaging with service providers, while managing expectations regarding service availability and access.
• identify and apply ethical frameworks and guidance relevant to practice in public or population health.
• keep a record of training and development opportunities that have been accessed and how these have informed their practice.
• maintain high standards of professional and personal conduct, including duty of care for the safety and welfare of self and others.
• engage with performance appraisal and reflective practice in line with organisational procedures and management processes.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

Please check you are able to get to this location on a day to day basis