Customer Service Executive (12-Months Fixed Term)

Job Title: Customer Service Executive (12-months Fixed Term)

Location: 37-39 Kew Foot Road, Richmond-on-Thames, TW9 2SS

Hours: 37.5 hours per week, 5-days office based

Responsibilities:

• Produce and maintain records on customer specifications for deliveries for allocated customers.
• Send Sales Solicitations to retail customers and collate replies for the Purchase sign-off.
• To monitor all Sales Orders received. Orders are received from customers on paper format and need to be input accurately.
• When stock is on allocation track that Sales Orders are within the volumes issued to Salesperson / Customer.
• Raising Proforma invoices and liaising with Finance Department accordingly.
• To liaise with customers to ensure that delivery schedules are met or that customers are kept informed of delays.
• Track orders at 3pl distribution centre to ensure they are despatched on time.
• Work to resolve any logistical issues that prevent the 3pl distribution centre from sending customer orders.
• To liaise with our 3pl distribution centre, advising of product reworks.
• To manage backorders ensuring that they are despatched upon stock being available.
• Reporting to the business on Sales Order despatch.
• Awareness of monthly sales targets.
• To undertake any ad-hoc tasks as directed by your manager.
• Supporting other members of Operations team in periods of high workload and holiday / sickness.

Skills and Qualifications:

• Excellent attention to detail
• Strong time management skills
• Communication skills with both colleagues and customers
• Organisation skills
• Minimum intermediate level Excel
• Resilient character
• Knowledge of Anime and the UK toy industry is advantageous
• Experience of logistics systems, ideally within a retail distribution setting

Benefits:

• Competitive Salary
• Pension Scheme
• Optional Private Medical Insurance.
• Employee Assistance Program (EAP) from day 1 of employment.
• Staff Discount Card
• Annual Discretionary Bonus Scheme – Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.