Senior US E-commerce Executive

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly. 

Key Responsibilities

Collaboration & Cross Functional Partnership

• Proactively support the team in raising and addressing trading requests while maintaining clear visibility and communication with senior leadership regarding priorities and any declines.

• Work closely with relevant stakeholders to ensure seamless execution of new site setups.

• Collaborate with the Development team to implement, test, and optimise website changes that improve conversion rate (CVR).

• Lead and manage wider cross-functional projects as required.

Site & Trading Execution

• Take full ownership of assigned websites, ensuring junior team members maintain site standards and implement required updates.

• Ensure a seamless and intuitive user experience across all digital touchpoints.

• Support and mentor junior team members through competitor research, product mix analysis, and pricing strategy reviews to identify growth opportunities and performance improvements.

Analysis & Optimisation

• Monitor and evaluate territory performance against targets and expectations.

• Analyse product mix and weighted availability to ensure the optimal balance that maximises revenue.

• Track customer trends to improve customer satisfaction and overall site performance.

• Focus on increasing units and orders by identifying opportunities to grow and enhance key performance indicators (KPIs).

• Use analytical tools such as PowerBI and Google Analytics (GA) to identify, implement, and measure site improvements, with a particular focus on mobile performance, customer journey optimisation, and conversion rate growth.

• Analyse KPIs including:

Revenue (MoM / YoY)

Average Order Value (AOV)

Conversion Rate (CVR)

Traffic

Gross Profit

Gross Margin %

• Assess the wider impact of front-end and back-end changes, providing feedback on business implications, risks, and improvement opportunities.

• Prepare and distribute daily and weekly trading performance reports for the Senior Leadership Team (SLT).

Leadership & Team Development

• Provide guidance, coaching, and support to junior team members.

• Promote best practices in trading, site management, and performance analysis.

• Foster a culture of continuous improvement, accountability, and collaboration.

• Support team capability development through knowledge sharing and mentoring.

Skills & Experience Required

• Strong experience in e-commerce trading

• Advanced analytical skills with experience using Google Analytics and business reporting tools.

• Proven ability to interpret data and translate insights into commercial actions.

• Strong stakeholder management and cross-functional collaboration skills.

• Experience managing website optimisation initiatives and conversion rate improvements.

• Excellent project management and organisational skills.

• Strong communication and presentation skills, including reporting to senior leadership.

• Leadership or mentoring experience preferred.

Key Performance Measures

• Revenue growth

• Conversion rate (CVR)

• Average order value (AOV)

• Traffic growth and engagement

• Customer experience metrics

• Successful delivery of trading and optimisation initiatives

• Team development and capability building

What's on offer?

• Annual bonus scheme

• Bi-Annual Dress Allowance

• 25 days of annual leave (plus bank holidays)

• Extra day off for your birthday

• Flexible working hours around core hours of 10-4

• Early Finish Fridays

• Cycle to work scheme

• 40% staff discount across Club L and Lavish Alice products

• Healthcare Cashplan

• Free onsite gym

• Enhanced pension contribution

• Enhanced maternity and sick pay

• Free snacks, drinks & treats

• Social events