Customer Service Advisor
Basildon
Permanent, Full Time
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team in Basildon. This is a fantastic opportunity for someone with excellent communication skills and a passion for providing first-class service in a fast-paced environment.
About the Role
As a Customer Service Advisor , you’ll be the first point of contact for tenants, handling incoming calls and emails and ensuring that repair and maintenance requests are managed efficiently.
Your day-to-day responsibilities will include:
Responding to customer calls and emails with professionalism and empathy.
Diagnosing repair requests and scheduling appointments using the MSI system.
Coordinating with operatives and subcontractors to allocate jobs effectively.
Keeping customers updated throughout their repair journey and ensuring Service Level Agreements (SLAs) are met.
Liaising with supervisors and planners to confirm materials, access, and readiness for appointments.
Recording accurate information to support first-time fixes and excellent service delivery.
Escalating issues when required and supporting continuous improvement within the team.
This is a role where no two days are the same — you’ll be problem-solving, multitasking, and helping customers get the service they deserve.
About You
We’re looking for someone who:
- Has experience within social housing, maintenance, or repairs
Has proven experience in a customer service or call centre environment.
Is confident handling high call volumes while maintaining quality and empathy.
Possesses strong organisational and administrative skills with great attention to detail.
Is proficient in Microsoft Office and comfortable using CRM systems (experience with MSI is advantageous).
Most importantly, you’ll be someone who takes pride in helping others, can stay calm under pressure, and enjoys working as part of a supportive, customer-focused team.
What’s in It for You
Discretionary Annual Profit Share Bonus
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save Scheme
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Scheme
Flexible Working & Flexible Bank Holidays
Cycle to Work Scheme
Volunteering Days (2 paid)
Learning & Development Opportunities
Wellbeing Support including EAP
Loyalty & Values Awards
Funded Professional Subscriptions
Our Values
We’re committed to:
Putting customers first – listening, communicating, and delivering on promises.
Doing the right thing – acting with integrity and accountability.
Being passionate – taking pride in solving problems and going the extra mile.
Growing together – fostering inclusion, collaboration, and innovation.
Striving for sustainability – making responsible choices that protect people and the planet.
If you’re looking to take the next step in your customer service career within a supportive and purpose-driven environment — we’d love to hear from you.
Apply now or call Leah Seber at Build Recruitment
- £22k - £28k per annumEstimated...play a key role in delivering high-quality Occupational Health services to a diverse workforce and client base. As part of a supportive... ...with excellent communication skills and a strong commitment to customer service. This is an excellent opportunity to contribute to a vital...SuggestedFull-time
£24.78k per annum
...plus additional holiday entitlement which increases with length of service · Fantastic discounts on MOT’s, services and parts · Life... ...and Responsibilities · Processing new orders · Updating customers on their orders · Booking vehicle deliveries · Liaising...SuggestedPermanentFull-timeMonday to FridayFlexible hours£12.99 per hour
...people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Basildon Club offering Part-Time contracts... ...Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking...SuggestedPermanentPart-timeApprenticeshipRemoteFlexible hoursWeekend workAfternoon shift- £22k - £28k per annumEstimated...the visitors book is completed properly and visitors are supported and directed to their destination promptly Provide excellent customer service to visitors and colleagues Support with general office duties such as payroll, and recruitment & selection Some of our...SuggestedFull-timeApprenticeshipOn-site
£26k - £28k per annum
...the Office Sales Assistant you will be responsible for ensuring customer satisfaction is exceeded with every client contact which will be... ...Ensure high levels of customer satisfaction through excellent sales service * Submission of pricing/quotes/tenders to customers and to...SuggestedPermanentFull-timeOn-siteMonday to Friday£8.03 - £12.75 per hour
...As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us. What being a Sales Assistant...£12.81 per hour
...that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way! Join Us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers...Fixed-term contractSeasonalOn-siteFlexible hoursShift workWeekend workWeekday workEurochange
Basildon, Essex23 days ago£12.71 per hour
...and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further! The Why... Join Hollywood Bowl Group as a Team Member, in return you'll...Hourly payExtra incomeApprenticeshipShift workNight shiftWeekend workAfternoon shiftWeekday work- £22k - £28k per annumEstimated...through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being. What You’ll Do Create a welcoming atmosphere by greeting customers with a smile, assisting with their needs, and ensuring they have a positive...Flexible hours
£32.61k - £34.32k per annum
...diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of... ...skills to deliver a high ‑ quality, customer ‑ focused after ‑ sales service, supporting customers following their home ‑ buying experience....On-siteWork from homeMonday to FridayFlexible hours£21k per annum
...qualifications, Employee Assistance Scheme. A day in the life of a Sales Advisor: ☕ Start your day with a team coffee and a quick huddle—good vibes all around Connect with customers, suggest extra services, and ensure they’re getting the best experience possible Your...Full-time5 days/week£12.71 per hour
...Allen Motor Group are looking to recruit a number of Customer Hub Advisors to join and work within our Ford Contact Centre team, based in Basildon... ...interaction is positive, efficient, and aligned with our service standards. We have a range of hours and days available, from...Hourly pay40 hours/weekPermanent- £30k - £40k per annumEstimated...If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Customer Success Agent What does a successful Collections Customer Service Representative do? At Fiserv, a Collections Customer Service Representative is a key player in...Flexible hours
£27.5k per annum
...Role: Customer Service Advisor Salary: £27,500 per annum Hours: 8am to 5pm, full time office based Permanent – Full Time We are looking to recruit a Customer Service Advisor to join our team on our team in Basildon About the Role Joining our team, you’llbe...PermanentFull-timeOn-siteFlexible hours- £37k - £47k per annumEstimated...Renaissance Asset Finance (RAF) provide unregulated fixed term finance to its chosen customer market of small and medium sized enterprises and high net worth individuals. These are generally introduced to RAF via a network of brokers with whom RAF establishes close working...Fixed-term contractOn-siteFlexible hours
£12.21 per hour
...Hampshire and Surrey. We believe in delivering quality products at affordable prices and of course delivering them with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting...Hourly pay16 hoursPart-timeFlexible hoursShift work- £22k - £28k per annumEstimated...Retail Optical Assistant – Vision Express Where customer service meets premium eyewear and med-tech innovation. Are you looking for a retail role in eye care where you can grow, learn, and make a difference? Join Vision Express, part of the global EssilorLuxottica group...Full-time
Vision Express
Basildon, Essex5 days ago £28 - £32 per hour
Administrative Office Work Support Assistant - Remote Pay: £28.00 - £32.00 per hour Part-time or Full-time About This Position We are currently seeking organized and dependable individuals for an entry-level Administrative Support, Data Entry Assistant job...Remote jobHourly payFull-timePart-timeOn-siteWork from homeHRS Talent Solutions
Basildon, Essex9 days ago£9.75 per hour
...Salary: £9.75 per hour Why Superdrug? At Superdrug, our customers and our teams are at the heart of everything we do. Loved for our... ...accessible health and beauty, value, variety, expert advice & top-notch service. We’re all about personality, we aim to have fun, and we work...Hourly payFull-timeApprenticeshipFlexible hoursShift work- £23k - £29k per annumEstimated...Typist to join our friendly Outsourcing team on a 12 month fixed term basis. If successful, you will provide a high quality typing service to a team of clinical and management staff supporting the review and outcome of triaged patient referrals. You will use your...Full-timeFixed-term contract
£30k per annum
Company: ADORE RECRUITMENT LTD Job Type: Permanent, Full Time Salary: £30000/annumPermanentFull-time£12.91 per hour
...here. So, if you’ve had previous experience as an Optical Advisor or Optical Assistant, this Optical Assistant role could... ...your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment...Hourly pay40 hours/weekPermanentFull-timeImmediate start- £22k - £26k per annumEstimated...training will also be given; Experience in working in a patient / customer facing role. Excellent telephone manner. Attention to... ...within the main Basildon site and 4 offsite locations where we run services, you will be required to travel to these sites. they are;...Full-timeShift workRotating shiftsWeekend work
- Start Date: January 2026 Location: Basildon, Essex About the Role A fantastic opportunity for a diligent and experienced School Administrator to join a progressive, well-regarded mixed secondary school in Basildon . The successful candidate will be the central...On-siteAfternoon shift
£27k per annum
...proven experience with general administration, ideally some knowledge of accounts and sales order processing alongside a friendly customer service manner. The Successful Office Administrator Will Be Expected To: Have confident, professional communication skills with a...Long-term contractOn-siteMonday to Friday£12.72 per hour
...About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we...Weekly payPart-timeBank staffImmediate start£620 per day
...experiences This role could suit people from backgrounds including care, education, youth work, sports coaching, support work or community services. About the Organisation The organisation provides enriching activities, holidays and short breaks for young people and adults,...Part-timeFlexible hoursAfternoon shift£26k - £28k per annum
Company: AMARVAL PARTNERS LTD Job Type: Permanent, Contract, Full Time Salary: £26000 - £28000/annum negotiable depending on experiencePermanentFull-time- £37k - £47k per annumEstimated...Description To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist – Manual & Robotic provides clinical...Full-timeTemporarySelf-employedFlexible hours
- ...looking to progress their healthcare career, as well as those from customer-focused backgrounds who are ready to take their first step into... ...is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health...Full-timePart-timeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Advisor. Be the first to apply!
- customer advisor at lloyds banking group Basildon, Essex
- customer service attendant Basildon, Essex
- client management specialist Basildon, Essex
- customer service advisor o2 Basildon, Essex
- client service specialist Basildon, Essex
- customer service representative level Basildon, Essex
- customer service representative remote Basildon, Essex
- bilingual customer service representative work from home Basildon, Essex
- system service representative Basildon, Essex
- customer service associate work from home Basildon, Essex