Customer Service Representative Apprenticeship - Essex

Summary

Kompare are looking for a new Call Centre Customer Service Representative Apprentice. You will be studying towards your Customer Service Practitioner apprenticeship Level 2.

Wage

£16,640 a year

Training course

Customer service practitioner (level 2)

Hours

Monday- Friday 9.00am- 5.30pm

40 hours a week

Start date

Tuesday 18 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.

As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition.

Day-to-Day Responsibilities:

• Calling insurance applications as they fall in our live CRM system
• Building relationships with the applicants, to ensure their experience is of the highest quality
• Filtering the applicant's insurance needs and connecting them to the correct insurer
• Managing applicants' call needs, such as booking callbacks, in some cases, being able to offer them multiple brokers to receive quotations
• Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer
• Using your communication skills to connect the client with the Broker with a seamless transition

A full UK Driving Licence is required for this role.

Preferred Skills:

• Basic Computer Skills
• Excellent Telephone Manner

Personal Attributes:

• Confident
• Professional
• Enthusiastic
• Positive Outlook & Desire To Succeed
• Motivated

Where you'll work

Unit 8 Saxon House
Upminster Trading Park
RM14 3PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

• Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
• We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
• As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them
• Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship Level 2 Apprenticeship

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative Skills
• Customer Care Skills
• IT Skills
• Organisational Skills
• Communication Skills

Other requirements

The closing date guidance, if a successful candidate is found before the advertised date, the advert will close early.