Technical Apprentice - REF 14996

Summary

Metal Solutions in Bolton are recruiting for a Technical Apprentice. The successful candidate will work towards completing a Level 3 Business Administrator apprenticeship over the duration of 18 months.

Wage

£16,432 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

• £316 per week

Training course

Business administrator (level 3)

Hours

Monday - Thursday 8:00am - 4:30pm / Friday 8:00-4pm / 30 minutes lunch unpaid

39 hours 30 minutes a week

Start date

Saturday 7 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Customer Service & CRM:

• Assist in handling incoming customer telephone enquiries.
• Support the Technical Team by accurately recording new customer enquiries on the CRM system.
• Use the CRM system effectively by updating enquiry progress and setting follow-up reminders.
• Process customer payments over the phone when required.

Order Processing:

• Develop industry knowledge through training and practical experience.
• Support the Technical Team with the accurate and timely processing of Sales Orders in line with company procedures.
• Process orders for project-specific samples.
• Ensure paperwork is electronically filed and shredded in a timely manner.

Production & Business Operations:

• Spend time within the workshop to gain knowledge of fabrication processes, products and operational workflows.
• Assist with maintaining the Production Plan to help ensure customer expectations are met.
• Learn to recognise potential risks to delivery schedules and report concerns to management.
• Assist with booking transport for completed orders in line with customer requirements.

General Duties:

• Complete all apprenticeship training and apply learning within the workplace.
• Provide administrative support to the wider team, including holiday cover and day-to-day operational tasks.
• Maintain a professional and positive approach when communicating with customers, suppliers and colleagues.
• Support the company's continuous improvement procedures by reporting any issues.
• Carry out any other reasonable duties appropriate to the role.

Where you'll work

Opal House
Bentnick Street
Bolton
BL1 4QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NORTH LANCS. TRAINING GROUP C.I.C.

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator 
• Functional skills 
• Work based learning 

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Positive attitude