Head of Digital Product Delivery

Head of Digital Product Delivery

Salary: £65.5k - £86k (neg depending on experience)

Location: Brighton

Additional Location: London

Hybrid Role

Permanent

Full Time / 35 hours

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a healthcare company with no shareholders, our focus is on our customers and the communities we serve. We're committed to improving health and wellbeing through innovation, care and expertise.

As our Head of Digital Product Delivery, you'll play a key role in delivering Bupa Global's digital transformation strategy. You'll lead a talented team of Product Managers and work alongside colleagues across Sales, Customer Service, Marketing and Technology to create digital experiences that make life easier for our customers.

This is an opportunity to shape a growing digital portfolio, champion customer-focused design, and deliver meaningful change across global digital channels. You'll combine strategic thinking with hands-on leadership, helping us create better experiences while driving measurable business outcomes.

Key Responsibilities

As Head of Digital Product Delivery, you'll:

• Lead and develop a team of Product Managers and Product Owners, creating an environment where people can do their best work.
• Own and oversee the digital product delivery roadmap, making sure priorities align with business goals and customer needs.
• Shape and deliver digital transformation plans across customer journeys and digital channels.
• Champion the voice of the customer and use insight to inform decision-making and product development.
• Work closely with stakeholders across the business to identify opportunities for growth, improvement and innovation.
• Build strong partnerships with internal teams and external suppliers to deliver high-quality digital products.
• Lead planning across multiple delivery workstreams while managing expectations and risks effectively.
• Support agile ways of working and coach teams to continuously improve how they deliver value.
• Manage budgets, forecasts and delivery performance to help ensure successful outcomes.
• Develop business cases, track benefits and drive ongoing optimisation of digital products and services.

What We’re Looking For

We're looking for an experienced digital product leader who is passionate about improving customer experiences and delivering change at scale.

You'll Bring

• Degree-level education or equivalent practical experience.
• Significant experience leading digital product or digital delivery teams.
• Strong knowledge of agile delivery methods and experience working with mixed internal and external teams.
• Experience shaping digital portfolios, developing channel strategies and delivering digital transformation programmes.
• Excellent stakeholder management skills, with the ability to influence and build relationships at all levels, including senior leadership.
• Experience working in a regulated environment, ideally as a senior Product Owner or similar digital product leadership role.
• A strong understanding of digital technologies, trends and innovation.
• Strong communication, presentation and problem-solving skills.
• Experience using data and insights to support decision-making and demonstrate business value.
• Experience managing budgets and forecasts.

It would be beneficial if you have experience working in a global organisation, partnership and 3rd party management. and working knowledge of AI and its utilisation/ opportunities.

Why Bupa

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Time Type

Full time

Job Area

IT

Angel Court, London, Victory House, Brighton