Housing Officer

Housing Officer – 10 Week Contract

Location: Sittingbourne, Kent

Rate: £25.04 per hour (Umbrella)

Contract: 10 Week Contract

Hours: Full Time

Working Pattern: Hybrid Working – Mandatory 2 Days Office-Based , with the remainder split between Site Visits and Home Working

Pay: Bi-weekly

Summary

We are seeking a skilled Housing Officer to join our dynamic Housing Management team on a 10-week contract. This role is pivotal in providing exceptional tenancy management services, supporting residents in maintaining successful tenancies, and ensuring our communities are safe and thriving. The position involves managing a specific area, conducting home visits, tenancy audits, welfare checks, and collaborating with internal and external partners to address housing-related issues. The ideal candidate will possess strong housing management experience, excellent customer service skills, and a proactive approach to community support.

Responsibilities

• Deliver effective and customer-focused housing management services.
  
• Support residents throughout their tenancy lifecycle.
  
• Ensure adherence to tenancy conditions and address breaches.
  
• Provide housing advice and support.
  
• Manage complex tenancy-related cases to resolution.
  
• Conduct home visits, tenancy audits, and welfare checks.
  
• Promote tenancy sustainment and independent living.
  
• Identify and support residents with complex needs.
  
• Make safeguarding referrals and collaborate with specialist teams.
  
• Conduct neighbourhood and estate inspections.
  
• Address environmental and estate management issues.
  
• Manage Anti-Social Behaviour (ASB) and nuisance cases.
  
• Prepare tenancy enforcement documentation and attend court as needed.
  
• Conduct pre-void inspections and property viewings.
  
• Collaborate with multi-agency partners and attend meetings.
  
• Ensure health and safety compliance within homes.
  
• Support income collection and assist residents with financial difficulties.
  

Requirements

Requirements:

• Previous experience in a Housing Officer or Housing Management role.
  
• Experience managing tenancy-related issues and delivering housing services.
  
• Knowledge of housing management legislation and tenancy enforcement.
  
• Experience with home visits, tenancy audits, and welfare checks.
  
• Ability to work with vulnerable residents and make safeguarding referrals.
  
• Strong customer service and case management skills.
  
• Excellent communication and stakeholder engagement abilities.
  
• Ability to work independently and manage a diverse workload.
  
• Full UK Driving Licence and access to a vehicle, or efficient travel capability.
  

Desirable Requirements

• Housing qualification or willingness to pursue one.
  
• Experience in Housing Association or Social Housing.
  
• Experience attending court and preparing enforcement documentation.
  
• Experience managing ASB cases.
  
• Knowledge of safeguarding, tenancy fraud, and neighbourhood management.
  

Working Environment

• Hybrid working arrangement with mandatory 2 days per week office-based.
  
• Remaining time split between home working and estate/resident visits.
  
• Regular travel across neighbourhoods and housing schemes.
  
• Occasional evening and weekend work may be required.
  

What's on Offer?

• £25.04 per hour (Umbrella)
  
• 10 Week Contract
  
• Location: Sittingbourne, Kent
  
• Hybrid Working
  
• Bi-weekly Pay
  
• Opportunity to work with a leading Housing Association
  
• Varied and rewarding frontline housing management role
  

Applications are particularly welcomed from candidates with experience in Housing Management, Tenancy Management, Neighbourhood Housing, Estate Management, Resident Services, Anti-Social Behaviour, Housing Advice, Tenancy Sustainment, or Social Housing environments.