Hire Controller
£29k - £31k per annumHire Controller
Location: Cardiff
Salary: £29,000 – £31,000 + quarterly bonus + Loyalty Perks
The Opportunity
We’re partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience.
This is a key, front-line role within the business-perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth.
What You’ll Be Doing
- Managing the day-to-day operations of the Hire Desk , ensuring a smooth and efficient hire process
- Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network
- Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance
- Working closely with logistics teams to ensure timely and efficient transport scheduling
- Handling inbound calls and enquiries while supporting sales opportunities and conversions
- Identifying and acting on new business opportunities from customer interactions
- Supporting pricing, rates, and commercial decisions when required
- Building strong relationships with customers to enhance retention and growth
What We’re Looking For
- Experience in a hire operations / hire desk / plant hire environment (essential)
- Strong organisational and communication skills
- Commercial mindset with the ability to identify sales opportunities
- Confident working independently and under pressure
- Strong relationship-building and negotiation skills
- Good IT proficiency and attention to detail
- A proactive, flexible, and solutions-driven approach
(Plant / construction knowledge is advantageous but not essential)
What’s in It for You
- Bonus potential of up to £2,400 per year
- Loyalty bonus scheme starting at £25 per month , increasing to £35 per month with service
- Pension + life assurance (3x salary)
- 32 days holiday (including bank holidays)
- Birthday gift + perks platform
- Clear opportunities for career development and progression
- Join a growing, supportive and ambitious team
Working Hours
Monday to Friday
Shift patterns: 6:30am – 4:00pm or 7:30am – 5:00pm
INDKD
£70k - £80k per annum
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