Medical Receptionist

A highly regarded business is seeking a patient-focused Medical Receptionist to join their team on the outskirts of Epsom. The Role As a Medical Receptionist, you will act as the first point of contact for patients, supporting them throughout their journey from initial enquiry through to aftercare. Key Responsibilities

• Welcoming patients and providing a professional front-of-house experience
• Managing patient enquiries via phone, email, and face-to-face communication
• Coordinating appointments, clinic schedules, and patient flow
• Updating and maintaining accurate patient records and internal systems
• Supporting the patient journey from initial consultation through to aftercare
• Handling payments and general administrative duties
• Carrying out follow-up communication and post-appointment calls
• Liaising with clinicians and the wider team to ensure a seamless patient experience
• Ensuring all records and documentation are maintained accurately and confidentially

• Previous experience within a reception, healthcare, or customer-facing office role
• Excellent communication & interpersonal skills
• Highly organised with strong attention to detail
• Comfortable working within a fast-paced environment
• Strong IT skills, including Microsoft Office
• Professional, empathetic, and proactive approach
• Flexible team player with a positive attitude

• Monday to Friday working hours
• Starting salary of £26,000 per annum
• 25 days holiday plus bank holidays
• Amazing company benefits provided