Housing and Property Management Apprenticeship

Summary

Gaining a recognised Level 3 qualification whilst earning and building work experience in housing. Develop valuable admin, IT and customer service skills, work alongside experienced professionals, and make a positive impact in your local community within a supportive team.

Wage

£20,933 a year

Salary for 16 - 20 is £20,933 

21+ £24,521

subject to national apprenticeship wage increases 

Training course

Housing and property management (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm Occasional work with communities outside of normal office hours, including weekends.

37 hours a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To undertake a development programme leading to a National Vocational Qualification in Housing and Property Management Level 3 as part of an apprenticeship and to actively participate in their own development plan agreed with their line manager and NVQ assessor
• Provide an efficient and effective Business Support service to the Tenant Relationships Team
• Take ownership of enquiries, and to communicate effectively with customers, colleagues and internal/external personnel
• To support team administrative activities
• To ensure accurate record keeping using IT systems
• To follow instructions and procedures within the Housing Service
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons
• Recognising the importance and benefits of effective team working
• Work alongside experienced Business Support, Housing professionals whilst learning all aspects of the Business Administration
• To become part of an efficient housing team, and to provide business support in line with ‘best practice’ ensuring compliance to relevant policies
• To gain an understanding of all aspects of the housing service

Where you'll work

Ebley Mill
Ebley Wharf
Stroud
Gloucestershire
GL5 4UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICE ACADEMY LIMITED

Training course

Housing and property management (level 3)

What you'll learn

Course contents

• Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
• Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
• Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
• Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
• Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
• Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
• Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
• Problem Solving: Use a problem solving and flexible approach in their day to day duties.
• Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
• Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

The training will be online via The Apprentice Accademy studying Housing and Property Management Level 3

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience