Maintenance Assistant

We are looking for a reliable and practical Maintenance Assistant to join our friendly team at Cheddar Woods Resort & Spa, part of Darwin Escapes.

This is a fantastic opportunity for someone who enjoys hands-on work, takes pride in maintaining high standards and has a passion for problem-solving. As a Maintenance Assistant, you'll play a key role in ensuring our accommodation, facilities and resort grounds remain safe, functional and beautifully presented, helping to create an exceptional experience for our guests.

This is a varied and active role, ideal for someone who is proactive, adaptable and enjoys working both independently and as part of a team.

This is a permanent, full-time position, working 40 hours per week on a five-day rolling rota across seven days. Shifts will include a mixture of morning and afternoon shifts,.

About Cheddar Woods Resort & Spa:

Cheddar Woods Resort & Spa by Darwin Escapes is set within the stunning Somerset countryside, on the edge Cheddar Gorge—one of the UK’s most striking natural landmarks. Surrounded by rolling hills and woodland, it offers a peaceful setting perfect for escaping and recharging. The resort features stylish lodges alongside high-quality facilities, including a spa, swimming pool, gym, and on-site restaurant. With its blend of natural beauty and modern comfort, it’s an ideal place to relax, explore, and enjoy everything the surrounding area has to offer.

Why Join Darwin Escapes?

• Heavily discounted holidays across Darwin Escapes resorts.
• Discounts when dining or using spa facilities across our resorts.
• Free use of many resort facilities.
• MediCash Health Plan
• Employee Assistance Programme.
• Training and development opportunities.
• Career progression opportunities.
• Access to employee benefits and discounts.
• Discounted gym memberships.
• Enhanced holiday and sick pay.
• Cycle to Work scheme.
• The opportunity to sell annual leave.

(Some benefits are subject to terms and conditions.)

About The Role

As a Maintenance Assistant, you'll support the day-to-day upkeep of the resort, ensuring accommodation, facilities and equipment are maintained to the high standards our guests expect.

General Maintenance

• Carry out general maintenance and repair work across accommodation, buildings and resort facilities.
• Respond to planned and reactive maintenance requests promptly and efficiently.
• Complete routine inspections of buildings, equipment and park infrastructure.
• Carry out basic plumbing, electrical, carpentry, decorating and general DIY repairs.
• Assist with preventative maintenance programmes to minimise future repairs.
• Support the upkeep of guest facilities, amenities and communal areas.

Resort Upkeep

• Ensure accommodation and facilities remain safe, functional and well presented.
• Report any major maintenance issues requiring specialist attention.
• Operate company vehicles, tools and maintenance equipment safely and responsibly.
• Assist with general grounds maintenance where required.
• Support other departments where appropriate to help deliver an exceptional guest experience.

Health & Safety

• Follow all health & safety procedures and company policies.
• Complete maintenance records and paperwork accurately.
• Maintain a safe working environment for guests, colleagues and contractors.
• Provide excellent customer service when interacting with guests and colleagues.

Required Criteria

• Applicants must have the legal right to work in the United Kingdom
• A full, valid UK driving licence, as you'll be required to drive company vehicles around the resort
• Availability to work a full-time schedule (40 hours per week) on a five-day rolling rota across seven days, including morning and afternoon shifts.

Desired Criteria

• Experience in a maintenance role, particularly within a hospitality or resort environment.
• Practical skills in various maintenance areas (e.g., basic plumbing, electrical, carpentry, painting).

Skills Needed

About The Company

A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.

Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.

Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.

Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.

Company Culture

At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.

Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.

We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.

Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.

Company Benefits

At Darwin Escapes, we believe in supporting our people. That’s why we offer a range of benefits, training opportunities and perks across our resorts.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Referral bonus, Competitive salary, Discount on meals purchased , Discount on spa treatments or products, Free parking or Discounted parking , Employee Assistance Scheme, Progression opportunities, Bereavement leave

Salary

£12.71 per hour