Project Manager

Location: Central Birmingham

Reporting to: Business Services Practice Lead

Employment Type: Full-time - hybrid working

MACS are looking to hire an exceptional Project Manager to join our dynamic and rapidly growing UK team.

About Us


MACS are a specialist IT organisation providing Software as a Service (SaaS), implementation, and consultancy services to customers across public and private sectors. Our team is passionate about delivering high-impact solutions and ensuring customer success through exceptional service delivery. We are a pan European organisation that has grown significantly in the past few years with exciting and ambitious plans for significant growth across the UK over the next five years.

MACS are an innovative digital solutions provider to the UK Asset and Infrastructure sectors. We inspire and equip our customers to achieve their digital transformation goals, building a greener, smarter, more reliable approach.

Providing social and environmentally responsible solutions that embrace and recognise the creativity and diversity of our people

We are an IBM Platinum Business Partner, and leverage these and other partner products to offer our services. We help organisations improve their processes, analytics, and technology to meet the operational and customer service challenges within their businesses.

Role Purpose


The role will be responsible for leading and managing projects from initiation to completion. They will work closely with cross-functional teams, stakeholders and clients to ensure that project goals are met within the defined scope, quality, schedule and budget constraints. This role requires strong organisational, planning, commercial, communication, stakeholder engagement and leadership skills.

Key Responsibilities

Commercial and Change Management
• Ensure the smooth handover from Sales to Projects establishing clear baselines for time, cost and quality
• Own project commercial performance and change management
• Manage the incorporation of changes into project delivery plans, ensuring the team are aligned

Project Controls:
• Document scope, goals, deliverables, timelines and resources.
• Set up and maintain project governance.
• Agree methodology, phases and stage gates.
• Build accurate, SME-informed project plans.
• Define deliverables, ownership and responsibilities.
• Allocate tasks and resources.
• Manage risks, issues, assumptions and dependencies.
• Manage cross-project and client dependencies.
• Report progress through governance channels.
• Chair internal and client steering groups.

Team Leadership:
• Lead and motivate cross-functional teams to achieve project objectives
• Foster a collaborative and productive team environment

Stakeholder Management:
• Develop effective stakeholder relationships at all levels both with clients and internal stakeholders
• Influence decision-making at all levels, constructively challenging stakeholders where necessary to ensure effective project delivery
• Develop stakeholder engagement and communication plans

Budget and Resource Management:
• Develop and manage project budgets and resource allocations

Project Execution:
• Oversee the execution of project tasks, ensuring adherence to project plans
• Ensure that requirements are clear, raising risks as appropriate
• Run team meetings to monitor progress and adjust plans, budgets and resources as necessary
• Develop and deliver detailed cutover and release plans, including where necessary to run book level, to ensure changes are delivered in a controlled manner

Quality Assurance:
• Own project quality assurance, ensuring that project deliverables meet quality and technical standards and implement quality assurance processes
• Agree stage gate quality criteria and deliver stage gate assessments
• Agree decision criteria (go/no-go, go live, hypercare exit and project closure)
• Ensure changes are tested before release based on an agreed test approach and in alignment with contractual obligations
• Ensure PMO Compliance

Closure and Evaluation:
• Accountable for effective transition into support
• Conduct project closure activities, including documenting lessons learned and obtaining client/stakeholder feedback

Essential Skills & Experience

• Bachelor's degree in Project Management, Business Administration, or a related field or equivalent proven experience as a Project Manager
• Strong understanding of project management methodologies and tools.
• Excellent communication and interpersonal skills
• Leadership and team management experience
• Analytical and problem-solving skills.
• Proficiency in project management software

Successful candidates must also have the right to work in the UK and must have lived in the UK continuously for the past 5 years. Successful candidates must meet the security requirements before they can be appointed. The level of security required is security check. Successful candidates must also complete basic personnel security standard checks.

What We Offer

• A dynamic and supportive work environment
• MACS are an equal opportunity employer and values diversity in the workplace
• Flexible/hybrid working options
• Opportunities for growth in a fast-scaling business
• The chance to make a meaningful impact across a variety of high-profile programmes
• Employee benefits such as private healthcare, pension scheme and more