[260624D] Attendance Family Support Worker

Post: Attendance Family Support Worker

Location: ACE Bretonside, Martins Gate Bretonside Plymouth PL4 0AT

FTE Salary Range: NJC Grade E Pt 15 - 20; £30,024 - £32,597

Actual Salary Range: £23,469 - £25,480

Contract Type: Permanent, part time, term time only (39 weeks per year)

Contract Hours: 32.5hrs per week, Monday to Friday

To see more about the school please see our applicant pack - ACE Schools Applicant Pack

Job Purpose

Under the direction of the Head of Provision (Secondary) and the Pastoral Lead with responsibility for attendance, the Attendance Support Officer will take day-to-day responsibility for supporting and improving pupil attendance and engagement.

The post holder will work closely with Pastoral Leads, Heads of Provision, pupils, and families to develop and implement targeted attendance improvement plans. The role requires proactive engagement with families, internal teams, and external agencies to identify, address, and reduce barriers to attendance, resulting in sustained improvement and/or rapid progress for individual pupils.

The Attendance Support Officer is expected to contribute ideas and strategies to promote high levels of attendance, informed by data analysis and supported by the safeguarding team.

The role includes driving the school minibus to collect identified pupils and transport them to school. Full training will be provided; however, a full UK driving licence is essential.

You will attend meetings with families, Pastoral Leads, and external professionals, maintaining accurate daily records using IT systems. Regular communication with parents/carers, including daily telephone contact where required, is a key aspect of the role.

Data will play a central role in supporting attendance. You will identify trends and patterns, follow the school’s Persistent Absence Policy, and contribute to termly SLT attendance review meetings to evidence impact and progress.

As the Attendance Family Support Worker, you will manage a targeted caseload of pupils, working with them and their families to promote positive attitudes towards education and regular school attendance. You will have the opportunity to make a meaningful difference in improving outcomes for these pupils.

Responsibilities and Accountabilities

Work with the pastoral team to develop and implement attendance improvement plans

Support the consistent implementation of school attendance policies within the base

Drive the school minibus to collect identified pupils

Communicate and consult with parents/carers and external agencies

Ensure safeguarding procedures are followed and that positive attendance is actively promoted

Meet deadlines, complete reports, maintain accurate records and use data effectively

Act as a role model through professional conduct and personal presentation

Establish effective working relationships with colleagues and associate staff

Provide information, advice and guidance internally and externally, responding to routine queries in line with Trust policies and attendance procedures

Conduct home visits

Work closely with the pastoral team to identify and respond to pupil absence issues

About the School

Welcome to ACE schools. At ACE we are proud to provide education to young people aged from 4-16 who are not currently accessing mainstream or special school provision.

Our school supports young people from all over the region with provisions in Cornwall, Plymouth and Exeter. Our school prides itself on providing a trauma informed approach to all of our young people ensuring that everyone’s learning is tailored to them as individuals.

Our provisions are tailored to the specific needs of our young people with highly trained staff delivering group teaching, one to one support, and outreach into the community ensuring that we have an adaptability that makes us specialists in our field.

About the Trust

We are a family of schools working in partnership for the benefit of all our pupils and students. We believe our charitable aim, to advance education, is best achieved through collaboration, both within the Trust and beyond.

We operate 21 academies across Devon, Cornwall, Dorset, Gloucestershire and Wiltshire, serving learners aged 3 to 19. Alongside our primary, all-through and technical provision, we are proud to include a strong and integral network of seven special schools and one alternative provision setting.

These settings are a vital part of our community, providing inclusive, high-quality education for pupils with a wide range of needs, including complex learning profiles, autism, and social, emotional and mental health needs, as well as those who benefit from a more personalised approach. Together, we are committed to helping every young person thrive.

Those we recruit those who can demonstrate that they share our values, are highly motivated to work with colleagues, within and beyond their school, to continuously develop their skills and pursue professional excellence.

Next Steps

If you think this role may be for you and want to be involved at this exciting time in our development and have any questions about the position, please get in touch by calling the Recruitment team on View phone number on uk.workus.org or emailing us at ***email_hidden***.

Closing date: for applications is 1st July 2026

Interview Date: Interviews are provisionally booked for 6th July 2026

To apply for this opportunity, please complete our online application form by clicking ‘apply now’ on the advert.

We reserve the right to interview and appoint prior to the closing date. Therefore, an early application is strongly advised.

Opportunities and Benefits

We offer a competitive salary plus LGPS pension, great career progression and development opportunities, access to our Employee Assistance Programme with many other benefits. We’re proud of how we support our staff in order that you have high levels of job satisfaction, are aware of the difference you are making for the children and families you work with and can see your contribution towards our community. There are regular opportunities for professional development and training, and a wider community of staff to network with within Reach South Multi Academy Trust. You will have the chance to visit other local schools, work alongside a range of outside professionals and take part in a variety of e-learning and face-to-face training.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Each post is subject to an enhanced DBS check.

Reach South Academy Trust has an Equal Opportunities Policy for selection and recruitment. Applicants are requested to complete the Equal Opportunities Monitoring section of the application form before submitting.