Store Manager

About the Role

We’re looking for a motivated and customer-focused Store Manager to lead a busy retail store specialising in furniture. You’ll be responsible for driving sales, coaching and developing your team, maintaining excellent customer service standards, and ensuring the store delivers a great shopping experience every day.

What You’ll Be Doing

• Lead, motivate and develop the store team to meet and exceed sales targets while promoting a positive, customer-first culture

• Drive upselling and add-on sales through effective coaching, product knowledge and sales techniques specific to furniture and accessories

• Deliver outstanding customer service by ensuring team members listen to customers, understand their needs and offer tailored recommendations

• Oversee day-to-day store operations including opening and closing procedures, visual merchandising, stock management and cash handling

• Monitor performance metrics and use insights to set priorities, plan actions and report progress to regional management

• Manage customer queries, feedback and complaints with empathy and professionalism to achieve excellent outcomes and maintain customer loyalty

• Ensure the store is presented to brand standards and that health & safety and loss prevention policies are followed

• Create rotas that balance business needs with colleague wellbeing, ensuring availability during peak times such as evenings and weekends

What We’re Looking For

• Proven retail experience, ideally in furniture sales or a closely related category

• Strong track record of upselling and achieving measurable sales targets

• Excellent customer service skills with the ability to handle enquiries and resolve complaints calmly and empathetically

• Experience of managing a team, including coaching, performance management and rostering

• High attention to detail when it comes to presentation, stock accuracy and transactional processes

• Clear and confident communicator, able to build relationships with customers and colleagues alike

• Team player who supports colleagues, shares best practice and contributes to a positive working environment

• Empathetic approach to customers and colleagues, demonstrating patience and understanding in all interactions

• Comfortable using retail systems and basic IT tools to manage sales, stock and reporting

Why Join Us?

You’ll lead a friendly, customer-focused store where your leadership directly influences customer satisfaction and business performance. We offer development opportunities, a supportive team environment and a range of colleague benefits designed to reward your contribution.

• Competitive salary with performance-related bonus opportunities

• Generous colleague discount on furniture and homeware

• Access to wellbeing and health support services

• Learning and development programmes with internal progression opportunities

• Pension scheme and other standard employee benefits

Our Commitment

We welcome applicants from all backgrounds and are committed to creating an inclusive workplace. We encourage applications from everyone who meets the criteria and will consider flexible working arrangements where possible.