TUI Retail Apprentice

Summary

Joining TUI Retail as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to help you put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Wage

£16,621 a year

Salary based on 37.5 hours per week. Fantastic holiday benefits including discounts, special offers , the ability to purchase additional ‘TUI time off’ and commission scheme that rewards you for exceeding targets.

Training course

Travel consultant (level 3)

Hours

Flexibility to work variable shift patterns each week, which include evenings and weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.

37 hours 30 minutes a week

Start date

Monday 5 October 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
• Technology is evolving every day, and so is TUI. By providing you with the best tools, you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
• If things don’t go to plan, your support network will help you to investigate and resolve any questions or complaints
• You’ll embrace change and rise to the challenges of a customer-focused role
• Your drive to achieve will lead you to exceed your sales and service objectives, in retail, we call it ‘Smashing your Targets’

Where you'll work

Unit S9 Two Rivers Retail Park
Mustard Mill Road
Staines
Middlesex
TW18 4BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TUI UK LIMITED

Training course

Travel consultant (level 3)

What you'll learn

• Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
• Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
• Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
• Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
• Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
• Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
• Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
• Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
• Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
• Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
• Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
• Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
• Sustainability: Adapt working practices to minimise the negative effect on the environment

Training schedule

Travel Consultant Level 3 Apprenticeship Standard:

• You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification
• 20 per cent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
• As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents)

Requirements

Essential qualifications

GCSE in:

Maths & English (grade Grade 9 – 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Other requirements

Shop Opening Hours can vary:

Monday to Thursday, 9.30am - 8.00pm
Friday, 10.00am - 7.00pm
Saturday, 9.00am - 6.00pm
Sunday, 10.30am - 4.30pm.