Customer Service Admin

Job Title: Customer Service & Procurement Assistant
Location: Alcester B49
Hours: 39 hours per week (see schedule below)
Salary: £26,500 - £28,000 per annum, depending on experience
Start Date: As soon as possible

We are seeking a motivated and enthusiastic Customer Service & Procurement Assistant to join a busy and friendly team. This role is vital in supporting both customer service operations and procurement activities across two of our associated businesses. You will work closely with the Sales Executive to ensure seamless communication and outstanding service.

Key Responsibilities:

. Respond promptly to customer enquiries via phone, email, and in-person.
. Process orders accurately and efficiently.
. Support procurement activities, including sourcing products and liaising with suppliers.
. Assist the Sales Executive in day-to-day operations and customer interactions.
. Maintain accurate records and reports as required.
. Provide general administrative support to ensure smooth business operations.

Person Specification:

. Excellent communication and interpersonal skills.
. Highly organised, proactive, and able to work independently.
. Comfortable in a fast-paced, dynamic work environment.
. Previous customer service or procurement experience is beneficial, but not essential.
. Team-oriented, with a positive, can-do attitude.
. Ideally, someone in the early stages of their career, but exceptional candidates of any age are welcome to apply.

Working Hours:

. Week 1: Monday - Thursday: 08:00 - 17:00 | Friday: 08:00 - 13:00
. Week 2: Monday - Thursday: 08:00 - 17:00 | Friday: 08:00 - 13:00
. Week 3: Monday - Thursday: 08:30 - 17:00 | Friday: 08:00 - 16:00

Why Join the Team:

. Be part of a supportive, collaborative, and friendly work environment.
. Opportunity to develop your career across two thriving businesses.
. Work closely with a young and dynamic sales team member.
. Immediate start to ensure full training before your predecessor leaves.

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