Lifeline Caseworker

Team: Lifeline

Location: Hybrid, covering the East Midlands region with frequent travel

Work pattern: Monday to Friday, 9am-5pm

Salary: Up to £28,454.94 per year

Contract: Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. This role requires a basic DBS check.

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Lifeline Caseworker:

assessing referrals and admitting cats onto the service
providing pet advice and support to our volunteer foster carers
working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team:

Lifeline is a pet fostering service for anyone fleeing domestic abuse
the majority of our referrals come from women fleeing domestic abuse via women-only services.
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers

What we’re looking for in our Lifeline Caseworker:

good all-round experience of performing administrative duties in a busy service
previous professional experience giving pet care advice
previous experience in a public facing role
an understanding of the problems experienced by families fleeing domestic abuse with pets
a confident self-starter who has had experience of working with volunteers and home visiting
a full, manual UK driving license and comfortable driving a van
good working knowledge of Microsoft Office
experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about here

Interested? Here’s how to apply:

Application closing date: 14 June 2026

Virtual interview date: w/c 22 June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. anonymised application form

2. virtual interview on Microsoft Teams with roleplay exercise

Please email View email address on findajob.dwp.gov.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.