Service Controller

Salary: circa 25k based on 39 hours per week

Essentially the main part of the Service Controllers role is to manage the engineers on a day to day basis. You will be required to organise engineers to complete routine planned maintenance, remedial work and emergency breakdowns/ callouts. You will be expected to promptly organise appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

• Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
• Chase the customer for order numbers for quoted works.
• Keep constant communication with the customer to give them updates on all breakdowns / jobs.
• Issue Paperwork / Analysis Reports
• Resolve all customer invoice queries.

Key skills we are looking for:

• Effective team player
• Excellent time management skills; able to prioritise time and work well under pressure
• The ability to provide high levels of customer care
• Willingness to help both internal and external customers
• Proactive, flexible and positive can-do attitude
• IT Proficient

In return, you will receive:

• Competitive salary
• Medical and Dental Plan scheme
• Life Assurance
• Contributory Pension scheme
• Uniform

I look forward to hearing from you with regards to the Service Administrator / Controller vacancy in the Uttoxeter area Staffordshire. 

Contact: Andy at Jago Consultants

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