Workplace Support

About The Role

OCS are looking for an enthusiastic and capable individual to form a key part of the team. As a Workspace Support you will be the face of Sky Spaces, creating a warm, professional and engaging environment for our people and visitors. You will ensure the front-of-house and communal areas are maintained to an exceptional standard and that all services run smoothly day-to-day.

Key Responsibilities

• Meet and greet visitors attending site, including contractors.
• Undertake site inductions for new contractors to site.
• Schedule, oversee and escort as necessary external contractors in line with the customer's procedure.
• Liaise with the helpdesk and engineers to arrange PPMs so as not to impact site operations.
• Provide guidance and assistance, including any relevant health and safety information.
• Issue of visitor passes where there is no onsite security function.
• Point of contact for the Facilities Coordinator and Sky Spaces Regional Facilities Manager, keeping them informed of issues across the site and progress to address/resolve.
• Maintain communication with all other service lines to ensure seamless delivery to building occupants.
• Share knowledge between the team as an ongoing form of communication and learning.
• Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas.
• Co-ordination and collation of management information as required.
• Assistance with queries either in person, by email or telephone in a professional manner.
• Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion, proactively escalating any issues.
• Carry out validation on completed and closed jobs.
• Ensure correct signage is in place, updated and removed as appropriate, including noticeboards
• Attend to any building-specific requirements as agreed with Line Manager; seek approval prior to undertaking new responsibilities within buildings.
• Manage any incoming post, ensuring accountability and distribution within the building.
• Carry out site audits to ensure workspace standards are maintained (H&S, fire evacuation routes, first aid, cleanliness).
• Responsible for health and safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and safe working practices are adopted and followed.
• Ensure a tidy and clean appearance throughout designated area of responsibility.
• Manage inventory of supplies (stationary, consumables), conduct stock-taking and replenishing of supplies as required.
• Key management may be required where there is no onsite security provision.
• Comply with any reasonable adhoc duties and requests through your line manager.

Professional Requirements

• SIA licence holder
• Knowledge and experience of facilities management in practice and in high-end, complex environments
• Experience in media and broadcast environments advantageous
• Good knowledge of building operations and associated guidelines, including health and safety (IOSH or NEBOSH qualification desirable)
• Excellent organisational and people skills
• The ability to monitor and maintain high standards of excellence in areas of quality, safety, operational performance and customer service
• Competent in the use of IT applications i.e. Word, Excel and Power Point

Personal Requirements

• Demonstrate empathy with customers, an ability to quickly grasp their needs
• Possess energy and infectious enthusiasm to deliver
• Demonstrate the ability to work in fast paced environments and to tight timescales
• Demonstrable ability to communicate effectively, verbally and on paper/electronically

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

#CEJ26