Delivery Lead - Public Sector

Do you enjoy building trusted relationships with project teams and helping them feel supported throughout their engagement?

Do you like guiding projects from early planning through to completion?

Can you work with technology teams to ensure successful delivery?

esynergy are looking for a Public Sector Delivery Lead to join the esynergy Delivery function, in an oversight and assurance capacity. You will manage multiple project delivery across planning, execution, monitoring and completion. You will also take on engagement responsibilities that help associates, clients and internal teams stay aligned and supported throughout each assignment.

You will be a credible, client-facing leader who provides rigorous oversight and assurance across complex delivery engagements — holding programmes to account against quality, risk, and governance standards, and ensuring technology solutions are delivered to the outcomes the business actually needs.

Responsibilities:

• Contribute to business development by attending client and delivery meetings that surface or advance potential opportunities, maintaining a consistent weekly presence across accounts.

• Take hands-on delivery management responsibility for a portfolio of client accounts, actively directing day-to-day delivery rather than observing from a distance.

• Provide independent assurance and oversight on a separate set of client accounts, checking delivery quality, risk, and governance against esynergy's standards.

• Maintain regular stakeholder engagement, holding catch-ups with associates and clients on allocated accounts at least fortnightly to stay ahead of issues.

• Own quality measurement for allocated accounts, capturing Customer Satisfaction (CSAT) and Associate Satisfaction (ASAT) ratings every month with full coverage across clients and associates.

• Champion brand representation by ensuring the large majority of allocated associates carry an esynergy title, reinforcing consistent brand presence on client accounts.

• Lead weekly account planning & reporting, landing delivery reports and maintaining regular client engagement touchpoints (internal and client)

• Support resource forecasting and capacity planning across accounts to optimise team utilisation within esynergy's delivery function

• Accountable for all delivery roadmaps, maintaining plans using agile methodology, identifying stakeholder maps and owning RAID activity to uncover and escalate risks and issues.

• Creating Completion statements, monthly value reviews and monthly team health checks.
  

Requirements: ✔️

• Proven delivery experience in central government, local government, or a regulated public body

• Working knowledge of public sector frameworks, e.g. the GDS Service Standard, DDaT expectations, and standard business case and spend approval processes

• Experience with public sector procurement routes (e.g. G-Cloud, Crown Commercial Service)

• Comfortable engaging senior public sector stakeholders

• Ideally holds, or is eligible for, the required security clearance

Values: 

Our values define how we do business and interact with our community.

• Honesty

• Collaboration

• Growth

Diversity, Belonging & Inclusion: 

We welcome all applicants from all backgrounds. esynergy are proud to hire on potential, not specific experience or qualifications so feel free to reach out if this sounds like you but less experience.

Benefits: 

We are proud of our inclusive benefits including unlimited holiday, wellbeing budget, LGBTQ+ inclusive parental leave to name a few.

About us -

esynergy is a technology consultancy and we build products, platforms and services to accelerate value for our clients.